F&B Pool Supervisor

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.

• Always ensures the delivery of exceptional guest service, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
• Handles, or relays to related F&B Pool Manager, or Asst.
• F&B Pool Manager for all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Exceeds guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles.
• Looks for improvement for better service standard with a general theme of anticipating the guests' needs.
• Monitor and ensure smooth operations of the sections appointed (restaurant / banquet / beverage – as applicable).Ensure co-operation and smooth communication between staff in sections appointed and other departments.
• Motivates, supervises the department employees in maintaining a culture in compliance with mission, vision and core values of HSH. 
• Submit weekly staff roster / training schedules to F&B Pool Manager.

• Excellent food and beverage knowledge.
• Good organization skills & Time management.
• Good trainer skills in order to ensure service excellency.
• Good hands-on service. Minimum 3 years’ experience in a Food & Beverage outlet with similar standards and expectations (Hotel based or Standalone).
• Supervisory experience in complex operation in large scale restaurant.
• Degree or Diploma in hotel management.

We would be delighted to receive your CV and will liaise directly with suitable applicants.