French Speaking Customer Care Representative
- 13.04.2021
- 0 - 20
İş Tanımı
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
What do we offer?
- A challenging job with career opportunities
- A nice atmosphere in a friendly team
- Intensive training & guidanceAt Home option
- An indefinite contract
- A competitive salary + internet fee + Sodexo + bonus + incentives
- Full SGK premium, also during the training period
- Private health insurance from the 6th month
- Evaluate, respond to and/or escalate non-phone customer inquiries as appropriate
- Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses
- Provide world-class customer service and immediate resolution to inquiries
- Effectively and consistently communicate messages, product information and/or specific offers to physicians, health care staff and/or consumers via email, digital, written and/or occasional outbound tele-service communication.
- Comply with all industry regulations including adverse event and product quality processes
- Manage all assigned project work in a timely manner
- Maintain up-to-date knowledge of product, medical, disease and industry information
- Obtain pertinent customer information and record customer interactions in appropriate systems
- Interact with team members to manage a broad number of product, medical and business issues and share best practices
- Handling of PHI and other sensitive and/or confidential business and medical information
Aranan Nitelikler
- Knowledge of medical and clinical terminology
- 1-3 years’ experience in a call center and customer service environment within the pharmaceutical or medical device industry or within another healthcare setting is desirable
- Preferred fluent in French (able to read, write and speak the language)
- Experience providing medical information and customer service to healthcare professionals over the phone or via written communication strongly preferred
- Experience within a regulated area which may include quality, safety or other similar area and a working knowledge of Medical Communications/Information is desirable.
- Demonstrated competency using information technology, PCs and databases
Özet Bilgiler
- Çağrı Merkezi Müşteri Temsilcisi
- Çağrı Merkezi Hizmetleri
- Çağrı Merkezi
- Tam zamanlı
- Eleman
- Turkey
- 13.04.2021
- 18.04.2021
- 21.04.2021
Benzer İlanlar
Conduent
About Conduent
As one of the largest business process companies in the world, Conduent manages mission-critical digital interactions at massive scale – helping global businesses and governments stay ahead of rapidly evolving expectations. We leverage the power of cloud, mobile and IoT, combined with innovations in automation, AI and blockchain technologies, to elevate every constituent interaction, and deliver advanced digital experiences that are more efficient, seamless and satisfying. It is why a majority of Fortune 100 companies and over 500 government entities depend on Conduent to manage essential interactions on their behalf and move their operations forward.
Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S., eleven million employees who use our HR Services and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, medical claims administration, eligibility and enrollment, transportation and mobility systems, end-user engagement or benefit administration – Conduent makes every interaction more individualized, immediate and intelligent. Learn more at www.conduent.com.
We support a culture of diversity & inclusion and equal opportunity for our global workforce.
We are Equal Employment Opportunity and Affirmative Action Employer, committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.