Front Office Clerk

Job Description

If you are young, dynamic and want to build a career with us; Euro Park Hotel Bursa is waiting for you!

Process all guest check-in's by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, cheques, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.

University degree in Tourism and Hospitality Management or related field is preferred,
Good command of both written and spoken English and Turkish,
Very good knowledge on computer and hotel PMS applications is preferred,
Comfortable in working flexible hours including evenings and weekends,
No military obligation for male candidates,
The applications of the multi-task, positive, has strong work ethic, result oriented, able to work in a team, customer focused personality, organized candidates are expected.