Front Office Manager

We are looking for a Front Office Manager to manage our Front Desk,Guest Service and Bellteam.
You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.

You will also coordinate all front desk activities, including calls, and guests services. As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid guest service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our guests.

· Manage and supervise all tasks of front office personnel to ensure guests receive prompt, cordial attention and personal recognition
· Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue· Monitor Front Office, and particularly Guest Service Team personnelly, to ensure priority guests, repeat guests and other VIPs receive special attention and recognition
· Maintain inter-departmental relationships to ensure seamless customer service
· Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
· Schedule and regularly conducts routine inspections of areas Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
· Know system recovery procedures· Interpret computer reports and compile relevant statistics for front office
· Continually check the accuracy of room count
· Approve upgrades and special amenities
· Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees· Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
· Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements

· Proven work experience as a Front Office Manager.
· Luxury resort brand experience is an asset.
· Excellent OPERA knowledge is must.
· Proficiency in English (oral and written).
· Solid knowledge of MS Office, particularly Excel and Word.
· Good organizational and multitasking abilities.
· Problem-solving skills.
· Graduation from reputable university.