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Job Description
A Front Office Shift Leader supervises the activities manages at the hotel front desk, including check-in/check-out,
Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
As a Front Office Shift Leader, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Shift Leader is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
As a Front Office Shift Leader, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Shift Leader is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
Required Skills
What are we looking for?
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
Summary Info
- Shift Leader
- Turizm - Otelcilik
- Turizm - Otelcilik
- Tam zamanlı
- İş Yerinde
- Şef-Amir
- Şanlıurfa
- 2-5 yıl
- 18.03.2024
- 18.03.2024
- 31.10.2024
En Yeni İlanlar

KALİTE İNSAN KAYNAKLARI
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Dönemsel İş Yerinde

KALİTE İNSAN KAYNAKLARI
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Full-time Office

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APET PETROL ÜRÜNLERI
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HILTON TÜRKİYE
HİLTON WORLDWIDE
-Dünya çapında 1.100.000’in üzerinde otel odamızla, 22 markamızla ve 124 ülkede biz, dünyanın en büyük otelcilik şirketlerinden birisiyiz. Başarımızın sizin başarınıza nasıl artı değer katacağını görün.
-Olağanüstü bir kariyer mi arıyorsunuz? Biz de dünyanın dört bir yanında olağanüstü takım çalışanları arıyoruz.