Oda Temizlik Görevlisi (HK Kat Görevlisi )

Dağıtılan tüm misafir odalarının yanı sıra katındaki diğer tüm servis ve dolaşım alanlarını en yüksek temizlik ve hijyen standartlarına göre temizlemek.

Sunulan her eğitime katılmak ve özen göstermek.Katındaki tüm boş odaları ve koridorları sabahları kontrol etmek.
Misafirlere mümkün olan en kaliteli hizmeti sunmak ve istekleri yerine getirmek.

Banyoları ve yatak odalarını, doğru sırada verilen doğru talimatlara göre temizlemek, misafir odaları için oda düzenleme kurallarını tam olarak yerine getirmek.

Kayıp eşyaları kat hizmetleri ofisine bildirmek ve teslim etmek.Kat arabalarını ertesi gün için düzenli ve hazır bırakmak. Stoklarını control etmek ve tamamlamak.

Geç çıkışları, temizlenecek odalarını, hizmet dışı odalarını doğru talimatlara göre temizlemek, misafir için odanın düzenini korumak ve misafir eksiklerini tamamlamak.

Kat ofislerinde yeteri kadar yastık, battaniye ve yatak pedi vb stok olmasını sağlamak.Kat koridorlarını çöp için kontrol etmek, akşamları çöp kutularını temizlemek.

Temizlik ekipmanlarını temiz ve çalışır durumda olduğundan emin olmak ve bir hasar oluşursa şefine bildirmek.

Misafir malzemelerini ve temizlik malzemelerini talimatlara göre kontrol etmek. Gerektiğinde diğer katlara ve bölümlere yardımcı olmak.

Misafirin özel isteklerini ve alışkanlıklarını izlemek, farketmek ve kayıt altına almak.

Vardiya saatlerinde esnek olmak ve yöneticisi tarafından verilen çalışma saatlerine uymak.

Çalışanların El Kitabında ve Otel'in Yangın, Hijyen, Sağlık ve Güvenlik konusundaki politikasını anlamak uymak.

Tüm potansiyel ve gerçek tehlikelerin derhal rapor edilmesini ve düzeltilmesini sağlamak.

Otelin Çalışan kurallarını ve düzenlemelerini anlamak ve tam olarak uymak.

Daha önce benzer işi yapmış olmak
Titiz, güvenilir, güleryüzlü
Ekip çalışmasına uyumlu
Pozitif ve enerjik

We are looking for a Hostess is responsible for delivering great service to all guests, being knowledgeable and professional in doing so. Host/Hostess is mostly responsible for receiving and seating the guests and having good communication with the waiting staff and kitchen about the guests.

• Responsible for doing all preparations for the service, like preparing table planning and menus.
• Ensure all menus and are clean and ready for operation on floors.
• Any specific menus (buffet, brunch, promotions, etc.) have been printed and are ready for use.
• Make sure to work with clean equipment and surfaces.
• Ensure to be fully aware of the promotions and discounts.
• Ensure daily emails and reservations have been checked.
• Make sure that he/she is always enthusiastic and delivers great service to all guests, is the first contact for the guests and should always be aware of that in answering the phone or speaking with the guests directly.
• Keep an eye on guests when they move or something changes and communicate this with the team and kitchen.
• Take orders and give information to guests if required and communicate this to colleagues.
• Communicate with the chefs and kitchen for any special request, dietary requirements or restriction from the guests.
• During the service, the hostess should be able to deal with challenges, changes and keep an eye on table turnovers.
• If necessary prepare orders like drinks and prepare snacks and bread. -Responsible for cleaning tasks during and after service.
• Check with managers or coordinators for any large party reservations.
• Ensure package forecasts for HB, BB and FB are printed every day.

• Must have at least one year of work experience as a Host/Hostess.
• Fluent Turkish and an additional language is a must (English)

• Direct and organize the Banquet operation within the hotel in order to maintain high standards of food and beverage service,
• Coordinate with food and beverage sub-departmants - restaurants, kitchen, stewarding, room service etc.,
• Implement effective control of food, beverage and labor cost,
• Responsible for guest satisfaction in relation to the food and beverage service in Banquet,
• Responsible for the preparation of F&B Banquet budget and forecast, determination of purchase requirements, menus, job descriptions, etc.,
• Lead, manage and develop personnel in the food and beverage Banquet department.

We are looking for a proactive and energetic " Banquet Service Manager " who is enthusiastic at service industry and who must have;

• Has a passion for Food & Beverage,University degree from an accredited university in Tourism Food Service Management,
• At least 2 years in similar or same role Enjoys interacting with people,
• Communicates and writes with fluency in English (and local language),
• Willing to work shifts,
• Must have experience working in 5* hotel environment Has professional experience in Banquet operations,
• Must be a friendly, helpful and a trustworthy leader,
• Enjoys planning, organizing and problem solving ,
• Enjoys being challenged,
• Able to engage with guests,
• A self-starter and can drive the team to optimize business revenues,
• Solution-driven and able to work in a fast paced environment

We are looking for a Minibar Attendant who is dynamic, creative, pro-active, analytical approached, enthusiastic, innovative and has strong problem-solving skills.To prepare and serve beverages and provide all guests with courteous, professional, efficient and flexible service that supports the outlet’s operating concept, brand promise and Hyatt International standards.

 

We are looking for a SPA Receptionist;

• Makes, reconfirms and verifies guest bookings,
• Checks and assists with the set up of daily operations of the spa reception according to Hyatt Regency Ataköy Spa standards,
• Ensures the cleanliness and hygiene of the reception area and spa,
• Participates in the sale of products & services,
• Handles guest complaints and records all guest comments accordingly,
• Manages appointment cards or appointment schedules for the following day,
• May need to escort guests as required

• University degree in Business Administration, Marketing, Hotel and Tourism Management,
• At least 2 years experience at Spa, Front Office or Guest Relations,
• Excellent interpersonal and communication skills,
• Ability to focus attention on details and to handle multiple tasks,
• Result driven, proactive and reliable personality,
• Excellent command of both written and spoken English