Guest Relations Agent

JOB DESCRIPTION
According to Accor Brand Standards, to welcome and acknowledge all the guests.
Determining guest birthdays, VIP arrivals, special occasions for guests and informing all required departments.
Respond to special requests from guests with unique needs.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
To ensure guest request or problems have been met to their expectation.
Communicate with marketing partner of hotel for online marketing.
Reporting courtesy calls to Front Office Manager.
Following Online Guest Feedbacks on Trust You and response daily.

Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit  https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! 
#BELIMITLESS

Bachelor’s Degree
At least 2-year experience in the same position
Fluency in English   
Focused on guest satisfaction 
Good communication skills and have smiling face 
Presentable and well-groomed
Prior experience working with Opera, Microsoft Office.