Guest Relations Supervisor

Achieve positive outcomes from Guest queries in a timely and efficient manner

Accept and deliver all messages correctly and promptly for both Guests and management

Ensure all wake up calls take place at the correct time

Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriateHandle emergency calls immediately and relay comprehensive and accurate information, as required

Demonstrate a high level of customer service at all times

Comply with hotel security, fire regulations and all health and safety legislation

Attend appropriate training courses, when required

Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity

Follow company brand standards

Positive attitude and good communication skills

Excellent written and verbal communication skills in English

Ability to work on your own and as part of a team

Eager to learn and develop themselves, flexible to work in a busy operation

Excellent guest relations, selling skills and communication skillsWorking effectively and accurately in a fast-paced environment

University degree preferably from Tourism related departments