Housekeeping Office Coordinator

A Housekeeping Office Coordinator with Hilton Hotels & Resorts is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.

What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As a Housekeeping Office Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Office Coordinator would also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage the Housekeeping office
  
  
• Receive all incoming calls and respond accordingly
  
  
• Allocate room and task lists to team members
  
  
• Ensure keys are issued in line with security procedures
  
  
• Log and store all lost property after each shift; send lost property to guests in line with procedures
  
  
• Manage guest requests and enquiries immediately
  
  
• Ensure all relevant guest information is communicated to Housekeepers
  
  
• Carry out administrative and IT duties
  
  
• Organise and control extra duties and special tasks
  
  
• Report all necessary maintenance daily and log all jobs
  
  
• Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly
  
  
• Ensure that communication has been clear and consistent to all shifts
  
  
• Control staff dry cleaning and guest laundry in and out of the department
  
  
• Update system regularly to give maximum room return to the hotel?s active inventory
  
  
• Handle emergencies if and when they occur in the department
  
  
• Ensure all team members adhere to Health and Safety Regulations
  
  
• Carry out any other reasonable task set by the Hotel?s Management
  
  

• IT proficient

• Excellent organisational and planning skills

• Accountable and resilient

• Good communication and telephone skills

• Ability to work alone and in teams

• Previous hotel housekeeping experience