Ensure that restaurant team have good knowledge of wine and food
Control on a daily basis the proper storage, aging rotation, and temperature of all stock in beverage storeroom and report any problems and malfunctions
Ensures all beverage equipment and wine lists are clean and updated with correct vintage and out of stock items
Checks and monitors the service bar operations (Main service bar and restaurant bar).
Liaises with the Purchasing Manager to ensure efficient ordering and stock levels during high and low seasons (have proper inventory system in place for the cellar and review receiving / ordering procedures)
Performs any other reasonable duties as required by the Director of Food & Beverage
Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

Bachelor’s degree in hospitality or other related field
Course of study with Wine Associations (e.g.) American Sommelier Association, Court of Master Sommeliers, Wine & Spirit Education Trust
Minimum of 3 years experience in a similar position, preferable in luxury hotel/restaurant environment
Reading, writing and oral proficiency in the English language.
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
Must be able to relate to all levels of Guests and management.
Must have the ability to handle multiple tasks at one time.
Must be able to consistently delight and satisfy our Guest
Must have very good communication skills
Must have excellent attention to details, and extensive service knowledge
Must have a in-depth knowledge of food and preparation
Must have an advanced-level knowledge of wine
Must have a in-depth knowledge of beverage and bar related products
Must have a in-depth knowledge of laws related to beverage service
Globally-recognized F&B certification requested
Restaurant and or Retail experience that has involved selling of wine and guest relations
Looking to forge relationships with wine-makers and key players in wine-sector

The Head Trainer is under the guidance of the Director of Spa & Wellness.
Responsible for, but not limited to, the overall fitness team, complimentary and private fitness programs and guest activities.
In addition, the Fitness Head Trainer is to maintain all operating aspects of all Fitness facilities within the limits of Mandarin Oriental Policies, ensures that all operational procedures, codes of conduct and standards of appearance are adhered to by all fitness staff. 
To provide personal assistance to any individual booking private training sessions and classes.
Support company’s philosophy and culture through the use of Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
Professional appearance and conduct on the floor must be maintained at all times.
Responsible for overseeing both the service and appearance of the Fitness & Wellness areas.
Must follow all SOP’s as taught by departmental trainers or managers at all times.
To ensure that a high standard of service is maintained throughout the Spa.
Continually monitor equipment usage and attendance of guests in all fitness and wellness activities and programs.
Provide professional advice, assistance and education to all guests in the fitness centre by walking the floor focusing on exercise execution, exercise safety and constant member or residents contact.
Praise, reward and encourage guests whilst they are working out where appropriate.
Promote all paid and complimentary & paid Fitness & Wellness services / classes to guests. Produce weekly schedule and liaise with all required operating departments to ensure they’re well communicated.
Perform standardised fitness evaluations and personal training programs based upon systematic and scientific conditioning principles to ensure safety and training efficiency in exercise prescription at all times.
Suggest & make enhancements to both as necessary.
Conduct in villa/suite private fitness services (on the terrace) in up-most professional manner and to adhere and follow fitness services menu.
Oversee the operation of this with all instructors.
Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Director of Spa & Wellness.

At least 5 years practical experience in similar position for a luxury property
Adheres to, supports and carries out the strategic Company’s vision and values
Superior Employee Skills
Displays high commitment to improving guest services
Committed to developing colleagues
Ability to motivate team and build morale
Fluent in Turkish and English.

Establishes standards and procedures to maintain hotel and public areas at luxury level and incorporates changes in the manuals. 
Plans work assignments and scheduling.
Expends funds for payroll and operating items within the established budget. 
Prepares departmental annual budget. 
Evaluates premises’ current physical condition. 
Recommends needed repairs and refurbishing. 
Develops annual maintenance plan with Chief Engineer Controls laundry performance and uniforms. 
Purchases operational supplies as linens, amenities, cleaning supplies. 
Ensures staff receives all required training.
Selects, counsels, disciplines colleague. 
Signs purchase orders and bills.
Selects, motivates, trains, supervises, evaluates, counsels colleague.
Plans daily, weekly, monthly, and quarterly assignments and projects for all Housekeeping colleagues. 
Oversees and plans administrative duties such as, but not limited to, departmental scheduling, payroll, purchase requests and monthly consumption reports. 
Implements control on department labour costs and minimize costs while ensuring that adequate colleague is available to provide five star services. 
Schedule walk-through and follow up with all outside contractors. 
Performs daily, weekly and monthly inspection of all public areas, guestrooms, exterior of building and back of house areas, to ensure that the highest standards are met. 
Responsible for the hotel’s lost & found handling and storage according to company policies. 
Conducts daily communication meetings with Housekeeping team.

At least 5 years practical experience in similar position for a luxury property. 
Adheres to, supports and carries out the strategic Company’s vision and values. 
Superior Employee Skills. 
Displays high commitment to improving customer services. 
Committed to developing colleagues. 
Ability to motivate team and build morale. 
Ability to anticipate and assess issues, risks and opportunities and develop new approaches. 
Accepts responsibility and accountability. 
Ability to converse in Turkish language.  
Desirable
Prior experience in a renovation or pre-opening luxury hotel environment. 
Multi-lingual.

To provide courteous, efficient call handling and service delivery in a prompt and clear manner to meet and exceed guest expectations.
To handle all emergency calls and ensure clear and accurate inter – departmental communication in order to provide a safe environment for our guests and employees.
To ensure that standards of personal appearance – smart office clothes and hygiene are an example for the team and demonstrate a professional image for our guests.
To be fully aware of the resort information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.
To receive and perform handovers from shift to shift, ensuring consistent and full information is given.

Knowledge of computers and systems such as PMS, Excel, Power Point and Microsoft Office
Successful problem solving skills
Able to communicate in written and spoken English and Turkish
Excellent overall communication skills
The ability to work well in a team environment
Professional appearance and demeanour

Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Keep work area clean and neat at all times.
Must follow all Standards and Procedures as taught by legendary trainers, Head Therapist.
To ensure that a high standard of service is maintained throughout the Spa.
To maintain inventory of supplies for the operations of the spa
To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
Assist in all areas of the spa as and when necessary.
To be adaptable and accountable for all actions.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Director.
To assist in the smooth flow of the guests journey throughout the day.
To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.
Courtesy to guests and other members of staff at all times.
To attend to guests in both the relaxation, waiting areas and fitness centre ensuring that they are comfortable as well as offering refreshments.
Will greet each guest with a smile and acknowledge guest even in passing.
Will proactively offer assistance to all spa guests when necessary.
Conduct fitness assessments and personal training
To supervise and instruct the safe use of the equipment in the Fitness area

Excellent communication skills in all aspects: verbal, written and non-verbal
Fluent in Turkish and English. 
Additional languages would be beneficial
Quality driven with a passion for excellence.
Minimum 5 years experiences in similar position ( luxury hotel experience would be beneficial )
Must posses a Yoga Instructor certificate
Must possess a good written and verbal command in the English Language