Interaction Specialist

İstanbul Avrupa Yakası
  • 06.08.2020
  • 0 - 50
  • 2102 Görüntüleme
Teleperformance Interaction Specialist İş İlanı

Job Description

QUALIFICATIONS AND JOB DESCRIPTION

Who We are

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance  connects  the biggest and most respected brands on the planet with their customers by providing  customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.

We are a team of 300,000 passionate people working in 350 sites providing outstanding customer experience from 80 countries in 265 different languages and dialects.

Our information security strategy ensures that we’ll always be ahead of the market in security practices. Teleperformance leads the industry with world-class, award-winning security measures in contact center information defense. As the first in our industry to receive PCI certification, Teleperformance voluntarily complies with major security regulations. 

Teleperformance Turkey has an exciting opportunity for a motivated Interaction Specialist to work at İstanbul Flatofis.

Scope:

Handle and respond to Customers’ requests through multiple contact channels (phone, e-mail, chat). Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Performs data entry and use software programs. Also, requires research skills to troubleshoot customers’ problems. 

Required Skills

What we are looking for: 

High school diploma or equivalent 

Proficient knowledge of English and selected Language

Previous Call Centre or related experience is desirable 

Ability to use the desktop computer system 

Ability to use Internet applications 

Ability to use e-mail 

Ability to use MS Office 

Familiarity with iOS and/or MacOS, or comparable technology, is preferred, İOS 

Key Responsibilities:

Strive towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry

Log calls from customers into the Client’s relationship database and follow escalation procedures to resolve problems

Track and follows cases to ensure that they are closed in an efficient and timely manner –

Diagnose and provide a path to resolve enquiries related to all aspects of client software and its features, Desktop and Portable computers; including hardware, software, networking and interactions with the host computer operating system and applications and accounts support.

Provide and maintain strong, professional relationship with all customers and show empathy at all times

Follow Contact Centre procedures and ensure availability to handle transactions, adopting the transactions handling procedures and AUX code guidelines

Work effectively as part of a team, developing effective and supportive relationship with colleagues and management

Provide feedback to his/her Superior on new/emerging issues that have been identified and works to proactively highlight areas that need to be improved

Be positive and proactive and have a desire for positive improvement in quality

Take on board feedback and adapt skills accordingly

Follow and apply TP regulations regarding Personal Data Confidentiality

Attend recurrent trainings published by the Client/Company on a regular basis

Other duties as assigned

Soft Skills: 

Language

-Fluency in English and the language supported 

Excellent written and verbal communication 

- Ability to communicate correctly and clearly 

 

Comprehension

-Ability to clearly understand a problem Statement 

 

Problem Solving 

- Math and Analytical 

 

Customer Service 

-Ability to effectively manage customers’ calls 

 

Typing 

- WPM: 20 wpm 

- Accuracy: 85% 

Summary Info

Benzer İlanlar

Teleperformance
İstanbul Avrupa Yakası
Son 1 Hafta
İstanbul Avrupa Yakası
10.09.2020
İstanbul Avrupa Yakası
07.09.2020
İstanbul Avrupa Yakası
07.09.2020
İstanbul Avrupa Yakası
07.09.2020
İstanbul Avrupa Yakası - Kağıthane
07.09.2020
İstanbul Avrupa Yakası - Kağıthane
07.09.2020
İstanbul Avrupa Yakası, İstanbul Anadolu Yakası
14.08.2020
İstanbul Avrupa Yakası, İstanbul Anadolu Yakası
14.08.2020
TEKNOFİX TELEKOMÜNİKASYON VE BİLİŞİM HİZMETLERİ SANAYİ VE TİCARET ANONİM ŞİRKETİ
İstanbul Avrupa Yakası, İstanbul Anadolu Yakası
Son 1 Ay
BENZER TÜM İLANLAR

Teleperformance

Teleperformance Türkiye

46 ülkede, 66 dilde, 276 çağrı merkezinde 100,000'den fazla çalışanıyla dünyanın en büyük çağrı merkezi hizmetleri veren kuruluşudur.Türkiye’nin en deneyimli çağrı merkezlerinden biri olan METİS‘i bünyesine katarak global deneyimi ile Metis’in yerel uzmanlığını birleştirmiştir.

Bütünleşik çok kanallı dışkaynak müşteri deneyimi yönetiminde dünya lideri Teleperformance, 1978 yılından bu yana dünyanın önde gelen kurumlarıyla müşterileri arasında sürekli ve sağlam bir ilişki kurmalarına olanak tanır. İşini tutkuyla sahiplenen 300.000 kişilik ekibi ile Teleperformance, 80 ülkede, 350 çağrı merkezinde, 265 farklı dil ve lehçede yüksek tüketici memnuniyeti (CSAT), müşteri memnuniyeti (KSAT), çalışan memnuniyeti (ESAT) ve kalite programlarıyla eşsiz müşteri deneyimi sunar.


1995 yılında kurulan Teleperformance Türkiye, uluslararası deneyim, sürekli inovasyon, en iyi yetenekler, sürdürülebilir yönetim, analitik çözümler ve stratejik lokasyonlar ile global standartlarda yerel mükemmellik sağlar. Teleperformance Türkiye İstanbul, Balıkesir, Uşak, Trabzon ve Antalya’da bulunan 6 merkezinde 3000’den fazla çalışanı ve çok kanallı müşteri hizmetleri stratejisiyle en başarılı dış kaynak çözümlerini sunar. Müşteri hizmetleri, müşteri kazanımı (telepazarlama & telesatış), teknik destek, alacaklar yönetimi, BPO, e-Performance sosyal medya ve Teleperformance Analytics alanlarındaki başarısı ve liderliğiyle tanınmaktadır.

www.facebook.com/TeleprformanceTurkey


 

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