LE-A1: Program Clerk / LE-A2: Program Assistant  
Salary: LE-A1: 14,143 (Step 1) – 20,287 (Step 13) US Dollars per annum, with benefits.
LE-A2: 17,556 (Step 1) – 25,092 (Step 13) US Dollars per annum, with benefits. 
Contract Type: Indeterminate or Term 
Term Details: These positions are Locally Engaged Staff (LES) positions, subject to the Terms and Conditions of Employment for LES in Türkiye. 
Job Function: Administrative Classification: LE-A1 / LE-A2 
Location: The Embassy of Canada in Ankara, Türkiye Number of Vacancies: 8 

Closing date for application: 26 May, 2024 

Summary of Duties: Program Clerk – LE-A1 / Migration
Under the supervision of an officer, the incumbent supports the delivery of the immigration program through clerical and administrative tasks. 
Here is a non-exhaustive list of examples of such tasks: entering and validating information in departmental on-line systems and databases; providing mail and e-mail services (incoming and outgoing); reviewing application/requests from clients and seeking information to ensure files/requests/documents are complete.
 
Program Assistant – LE-A2 / Migration
Under the supervision of an officer, the incumbent supports the delivery of the immigration program through administrative tasks.  Here is a non-exhaustive list of examples of such tasks:  preparing files for officer review using established guidelines and procedures; assisting officers with reporting, monitoring, tracking and liaison of activities; providing documentation, information and a variety of administrative services; supporting a program with the organisation of meetings, visits, events; entering data in various systems; maintaining contacts and information up to date. 

Area of Selection: Open to internal and external applicants who, at the time of application, are eligible to work in Türkiye, who meet all of the essential requirements stated below, and whose applications are received by the closing date.  
Please note that the Embassy of Canada in Türkiye does not sponsor work authorizations directly or indirectly. 

Candidates that are successfully assessed against the stated criteria will be qualified equally to a pool based on merit. The Government of Canada is an equal opportunity employer and welcomes applications from diverse sections of the community. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

ESSENTIAL QUALIFICATIONS Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience. Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications. 
*Language will be assessed further during the process. 
Education:Candidates will be required to provide proof of completion of their education. Completed high school diploma/successfully completed secondary education. 

Language:Very good (minimum B2 according to CEFR levels) written and oral command in one of Canada’s official languages (English or French).  

Experience:LE-A1: Minimum of 6 months of recent* experience working in an office/administrative/client service environment (including remote working).* Months of experience can be consecutive or non-consecutive within 7 years.

LE-A2: Minimum of 12 months of recent* experience working in an office/administrative/client service environment (including remote working).  Months of experience can be consecutive or non-consecutive.* Months of experience can be consecutive or non-consecutive within 7 years.

RATED REQUIREMENTS The rated requirements are part of the essential qualifications and are related to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment. 
Knowledge Common to LE-A1/LE-A2:Knowledge of computer applications including Microsoft Office (Word, Excel, Outlook) and internet browsers. 
Competencies Common to LE-A1/LE-A2:Effective Interactive Communication (Written and Oral)Focus on Quality and Details Adaptability and Flexibility Teamwork and CooperationValues and Ethics For LE-A2 only:Client Service Judgement  Abilities Common to LE-A1/LE-A2: Ability to set priorities, plan and organize workAbility to accurately review and triage information   Asset QualificationsPreference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications. 

Education: Bachelor’s or master’s degree obtained from a recognized university 
Language:Advanced level in both English and French (reading, writing, speaking)Fluency in French, Arabic, Farsi and/or Pashto (reading, writing, speaking) 
Experience:In-depth knowledge of Microsoft Excel acquired through a certificate or a diplomaWork experience* in a diplomatic mission or international organizationWork experience* using an integrated information or data management system (such as the Global Case Management System) to accomplish work-related tasksWork experience* in dealing with the public and customer/client service, specifically face to face or phone interactions with members of the public or representatives of institutions, such as banks, educational institutions or government agencies Work experience* with the Government of Canada Work experience in administration (e.g. contracting and/or finance and/or human resources)  Knowledge of immigration policies and procedures* Work experience is defined as six months minimum. Months of experience can be consecutive or non-consecutive within 7 years. 

Operational Requirements:Working hours are 37.5 hours per week Monday to Friday Willing to work overtime as required on short notice (on weekdays and/or during weekends) Willing to work in a high-pressure environmentAbility to work on Turkish holidays when the embassy is openAbility to work in an open concept-working environmentAbility to sustain prolonged periods of sitting and eye focus 

Conditions of Employment: Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.

How to Apply:You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form. Please only include information relevant to the vacancy as requested in the job poster.You must clearly demonstrate in your answers to the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies or experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions.Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-LDN@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected. Important Notes: Only applications submitted in one of the official languages of Canada will be accepted (English or French). The language requirement for this position is identified under the essential qualifications (language). Consequently, the assessment process for this vacancy will be conducted in English or French. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates must provide an email address that accepts email from unknown users and must regularly check their email, including the spam folder. Reference checks may be sought for candidates who pass all of the assessments.
Please note that the Embassy of Canada in Türkiye does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs. Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process.
If you need to be accommodated during any phase of the evaluation process, please contact us at LES-E-Recruitment-LDN@international.gc.ca to request specialized accommodation. All information received in relation to accommodation will be kept confidential. The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Embassy of Canada in Türkiye which might arise following the completion of this selection process.