Müşteri Hizmetleri Görevlisi - İngilizce ve Almanca Bilen - Uzaktan

Superpedestrian

Türkiye

8.05.2024
0 - 20

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Our scooters, called Superpedestrian, were designed to prioritize safety from the inside out, and our Superpedestrian team is dedicated to building meaningful local and city partnerships across Europe. The Superpedestrian team is composed of some of the most talented operations specialists, policy managers and customer excellence specialists, all focused on transforming the future of urban mobility. Join us!Superpedestrian is seeking a Brazil-based Customer Service Associate to join our growing Customer Service team. This person will assist our electric scooter riders in Superpedestrian's European markets by providing them with product information and helping resolve service issues. This is a full time, remote position.We are looking for a highly motivated individual who is adept at operating effectively during periods of high pressure while remaining professional and achieving consistent results. The right candidate will have a minimum C1 proficiency level in English, and German. Verbal fluency in another European language such as Italian, Portuguese or Spanish is a plus. Experience in direct customer service and a history of exceeding performance indicators is a plus. Adapting to new systems and internal tools is a must.The ideal candidate is a digital native early in her career who has a passion for micro-mobility solutions and its future. We are looking to hire immediately. This role requires availability to work weekends, bank holidays and flexibility with working hours.

What you'll do:

Going above and beyond for our customers to create the best possible experience in every interaction while representing Superpedestrian's brand and values
Provide customers with accurate and complete information using multiple systems and customer relations toolsResponding directly and independently to customer service inquiries through multiple channels (live chat, voice, and email) and recommend escalation of cases if necessary
Be empowered to implement original resolutions and recommend new service protocols
Effectively prioritize and manage workload while responding to a diverse range of customer inquiries across multiple channels
Assist with our parking advisement program by validating reports of parking violations and educating riders on appropriate parking behavior
Communicate effectively with team members

What we're looking for:

Skilled in written and verbal communication both in English, and German
A self-starter who is comfortable in a dynamic environment with rapidly changing priorities
A real crack for supporting consumer electronics or software applications
The ability to provide compassionate, empathetic responses and solutions to complex problems
The ability to independently provide accurate resolutions to customer service problems upon completion of training
Exceeds in achieving personal and organizational performance goals
Exceptional interpersonal skills
A natural interest in learning and mastering new technical systems
Ability to translate complex ideas into something understandable

Superpedestrian actively encourages guidance of all backgrounds. If you think you meet most of the requirements, but not every single point on the job description, please apply! We'd love to have a chat and see if you'd be a great addition to our team.

Why choose Superpedestrian?

remote working environment
On the job training with a leadership that is committed to growth and development of all employees
A team of awesome, like-minded people that support each other
The chance to have your voice heard and help shape Superpedestrian's future

We're growing fast. You'll have the opportunity to shape our company and make a real difference to communities through our services.

Aranan Nitelikler

Skilled written and verbal communication both in English, and German . Candidates without this qualification will not be considered for the job.

The candidate must be living and working from Turkey.