*Maximize room revenue and occupancy by effectively controlling rates and availability
*Update the various distribution channels for proper rate and room availability as directed by the Director of Sales
*Assist in the creation and maintenance of rate codes in the various systems
*Ensure group block names and preferences are correctly updated in system
*Complete follow through of no-show and late cancellation charges
*Ensures that Guest History is updated and acted upon accordingly
*Ensure communication with other departments (Finance, Guest Services, Sales, Housekeeping, F&B) to provide a seamless service for our guests
*Ensure arrival lists are checked and are complete (arrival times, rates etc.) the day prior to the guest arrival
*Clarify duties and responsibilities of reservations colleagues and ensure that work processes are in a logical order
*Assist with annual departmental operating budgets as well as capital expenditure and manpower budgets
*Control and analyze departmental costs to ensure performance is within budget
*Handle all guest complaints and comments relating to the department tactfully

*Two years Online  & Reservations Agent experience in a hotel operationBachelor's degree in hospitality management or a related field
*Strong written and verbal communication skills in the English language
*Excellent overall communication skills
*Proficient in Microsoft Excel, Word and Power Point, Fidelio -Suite 8
*Strong mathematical and analytical skills
*Knowledge and grasp of hotel distribution systems (GDS, Synxis, etc.)
*Able to multi-task
*Enthusiastic about training, managing and motivating a Team