Ön Büro Müdürü

Manage and supervise all tasks of front office personnel to ensure guests receive prompt, cordial attention and personal recognition
Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue Monitor Front Office, and particularly Guest Relations personnel, to ensure priority guests, repeat guests and other VIPs receive special attention and recognition
Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
Maintain inter-departmental relationships to ensure seamless customer service
Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
Schedule and regularly conducts routine inspections of areas under his/her control
Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
Know system recovery procedures
Interpret computer reports and compile relevant statistics for front office
Continually check the accuracy of room count
Approve upgrades and special amenities
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

University degree (Tourism and Hotel Management is preferable)
Minimum 5 years of experience in a similar role in luxury hotels
Good knowledge of Opera system Excellent communication skills in English
Ability to communicate in a second language
Ability to work well under pressure, focusing on details, thinking clearly, analyzing and resolving problems, exercising good judgement, always with calm and composure
Strong working knowledge of budgets, forecasting, profit and loss statements
Ability to train and motivate individuals, creating and maintaining a cohesive team
Good computer knowledge; able to use property management system
Solid interpersonal skills; able to ascertain and effectively address guest/employee needs
Ability to ensure security and confidentiality of guest and hotel information
Ability to work with constant interruptions with a high degree of professionalism
Ability to prioritize and organize work assignments; delegate work
Ability to direct performance of staff and follow up with corrections where needed