Operation Support Engineer

You will be the primary interface for Tier-2 support of our cloud based S. Wi-Fi software related issues reported by customers. The focus of this position will be debugging and analyzing issues and drive corrective actions of technical issues impacting customer.

• Bachelor’s degree in Electronics Engineering, Computer Science or similar science field
• 5+ years’ experience in a Technical Support or Systems Admin role
• Knowledge of Linux, networking and tools such as wireshark, tcpdump, iperf, etc
• Knowledge of TCP/IP, LAN, VLANs, NAT devices, &/or DHCP servers. and general network theory required
• Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANS, 802.11a/b/g/n/ac wireless networks
• Highly developed, process-oriented skills for troubleshooting, ability to quickly assimilate complex problems and develop a resolution strategy
• Absolutely must be a self-starter and highly motivated to get things done
• Good command of English both in writing and speaking