Handling incoming phone calls on behalf of a sales company from abroad. Incoming calls related to the company's products and services. Main duties include answering customer inquiries, providing product information, processing orders from home or other remote location. In this role, agents must have excellent communication skills in English, as they will be interacting with customers on the phone. They should have a good knowledge of the company's products and services. (This information will be provided in FCS training section) In addition to primary duties, the remote representatives must also ensure that they have a reliable and secure internet connection and a quiet and distraction-free work environment.

• Advanced level of English language skills.
• Must have fluent speaking and listening skills in English.       
• Having a bachelor’s degree or being a student in university.    
• Computer skill in basic level 
• Preferably experienced in marketing, sales, customer relations and management       
• Sales Specialist will be handling incoming calls from overseas
• Ensuring communication with the potential customers by phone      
• Preferably experienced in Inbound calls    
• Maintaining a positive attitude and calmly attend to customers’ needs.       
• Being patient and solution oriented
• Effective organizational skills and prone to teamwork     
• Can work 8 hours between 12.00AM – 08.00AM
• Resident in Turkey and living in Izmir, Ankara, Istanbul, Manisa or Aydin

About Us:

FCS is a global company that provides customer service under agreements with world-renowned service providers. It is a structure that consists of professionals covering services including contact and call center solutions, management of inbound&outbound calls, virtual secretary, IVR, cloud service, technology support services, Omnichannel CRM, data management, video call, screen recording, digital marketing, social media management etc.

Responsibilities:

·      Engage closely with hiring managers to discern staffing requirements and adeptly execute the recruitment process for call center positions.
·      Craft and disseminate compelling job descriptions across diverse platforms to magnetize and captivate potential candidates.
·      Conduct meticulous candidate screenings, interviews, and reference checks, ensuring the meticulous selection of candidates aligning with our standards.
·      Spearhead onboarding processes, including the orchestration of new hire orientations and bespoke training programs designed to harmonize with call center operations.
·      Administer and supervise employee relations, proactively addressing concerns and cultivating an environment of positivity and collaboration.
·      Keep abreast of evolving industry trends and best practices in call center staffing and HR management.
·      Implement and uphold HR policies with precision, ensuring unwavering compliance with pertinent labor laws and regulations.
·      Oversee timekeeping, attendance tracking, and performance evaluations,
·      Collaborate with management to discern and address employee development needs, fostering avenues for career advancement.
·      Handle employee inquiries and concerns with promptness and professionalism.

·      Bachelor's degree in Human Resources, Business Administration, or a related field.
·      Exceptional communication and interpersonal skills.
·      Proficiency in Netsis and MS Office applications.
·      Agility to thrive in a dynamic, fast-paced environment, adapting adeptly to changing priorities.
·      Comprehensive knowledge of pertinent labor laws and regulations.
·      Outstanding organizational and problem-solving acumen.
·      Actively using candidate search portals and Preparing job postings,
·      Managing the recruitment process for positions within the company,
·      Publishing job announcements on career portals and monitoring processes,
·      Conducting CV screenings for candidates and reporting to the department manager,
·      Conducting interviews with candidates and performing reference checks,
·      Making job offers to qualified candidates and managing document follow-ups,
·      Managing timekeeping controls and transfers,
·      Executing and monitoring all legal notifications related to employee processes,
·      Keeping track of developments in incentives, regulations, and practices,

We are hiring part\full time call center representative
Working at night is a requirement for this position
We strive to create an inclusive workplace where everyone can thrive and reach their full potential.

JOB DESCRIPTION

Handling and monitoring incoming phone calls on behalf of a sales company from abroad. Incoming calls related to the company's products and services. Main duties include answering customer inquiries, providing product information, processing orders from home or other remote location. In this role, agents must have excellent communication skills in English, as they will be interacting with customers on the phone. They should have a good knowledge of the company's products and services. (This information will be provided in FCS training section) In addition to primary duties, the remote representatives must also ensure that they have a reliable and secure internet connection and a quiet and distraction-free work environment. Enduring long hours of screen time, sedentary work for an extended duration, working through the night and exposure to high volumes are among the most challenging aspects of our job.

• Advanced level of English language skills.
• Must have fluent speaking and listening skills in English.       
• Having a bachelor’s degree or being a student in university.    
• Computer skill in basic level 
• Preferably experienced in marketing, sales, customer relations and management       
• Sales Specialist will be handling incoming calls from overseas
• Ensuring communication with the potential customers by phone      
• Preferably experienced in Inbound calls    
• Maintaining a positive attitude and calmly attend to customers’ needs.       
• Being patient and solution oriented
• Effective organizational skills and prone to teamwork     
• Can work 8 hours at night shift between 11 PM to 7 AM or 7 PM to 3AM for full time.     
• Can work 4 hours at night shift between 1 AM to 5 AM or  2 AM to 6 AM for part time
• Resident in Turkey and living in Izmir, Ankara, Istanbul, Manisa or Aydin

QUALIFICATIONS AND JOB DESCRIPTION

We are hiring part time call center representativeWorking at night is a requirement for this positionJOB DESCRIPTIONHandling incoming phone calls on behalf of a sales company from abroad. Incoming calls related to the company's products and services. Main duties include answering customer inquiries, providing product information, processing orders from home or other remote location. In this role, agents must have excellent communication skills in English, as they will be interacting with customers on the phone. They should have a good knowledge of the company's products and services. (This information will be provided in FCS training section) In addition to primary duties, the remote representatives must also ensure that they have a reliable and secure internet connection and a quiet and distraction-free work environment.

QUALIFICATIONS AND REQUIREMENTS

• Advanced level of English language skills.
• Must have fluent speaking and listening skills in English.       
• Having a bachelor’s degree or being a student in university.      
• Computer skill in basic level.
• Preferably experienced in marketing, sales, customer relations and management.     
• Sales Specialist will be handling incoming calls from overseas.       
• Ensuring communication with the potential customers by phone.
• Preferably experienced in Inbound calls.
• Maintaining a positive attitude and calmly attend to customers’ needs.       
• Being patient and solution oriented.Effective organizational skills and prone to teamwork.       
• Can work 5 hours between 01.00AM – 05.00AM or 02.00AM – 06.00AM
• Resident in Turkey and living in Izmir, Ankara, Istanbul, Manisa or Aydin