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Resepsiyonist

HYATT CENTRİC LEVENT İSTANBUL

İstanbul Avrupa Yakası

14.04.2022
100 - 200

PAYLAŞ

Job Description

Maintain a complete, detailed and updated knowledge of all room types, room numbers and names, room layout, appointments, amenities & locations. Be knowledgeable of all offered rates, special packages and promotions, room availability and status for any given day as well as scheduled daily activities, group names & meeting locations.Maintain complete knowledge of all hotel features/services & hours of operations, rooms, floors layout, including all hotel restaurant food concepts, menu price range, dress code and ambiance
The Receptionist ensures that rooms have been assigned according to guest requests and preferences whenever possible. Pre-register designated guests and prepare key packets.Access all functions of computer systems according to established procedures and standards.
Process all guest check-in according to established hotel requirements.
Confirm or if necessary walk-in a reservation and review all details as well as any special noted information.
Ensure all Rooms Assignments are processed accurately and prior to guest arrival.
Inform guest of any messages, mail, faxes, etc, received for them.Take, record, and relay messages accurately, completely and legibly.
Distribute hotel personnel messages to appropriate individualsAccommodate all guest requests expediently and courteously.
Follow up with designated hotel personnel to ensure completion of request
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
Provide lateral service and assist other departments as needed or as assigned.
Primarily this will include, Guest Experience Agent & Bellperson/Doorperson, Valet and Housekeeping among others.

Required Skills

Previous experience as a Front Office Receptionist in a luxury market.
Fluency in English (written and spoken); preference will be shown to candidates with knowledge of additional major foreign languages.
Knowledge of Opera and Microsoft Office Data management / information technology usage skills
Strong communication and social skills Ability to focus on guest needs, problem resolutionAbility to focus on details.
Ability to prioritize and organize work.
Ability to work cohesively with other departments and co-workers as part of a team.

Summary Info

Position : Receptionist
Sector : Turizm - Otelcilik
Department : Turizm - Otelcilik
Working Type : Tam zamanlı
Career Level : Eleman
Location : İstanbul Avrupa Yakası
Experience : 2-10 yıl
Publish Date : 14.04.2022
Refresh Date : 14.04.2022
Last Application Date : 13.06.2022

PAYLAŞ

ŞİKAYET ET

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