Reservations Manager

Understanding Markets & Maximizing Revenue

• Identifies new reservations sales business to achieve personal and property revenue goals.
• Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Conducting Daily Reservations Sales Activities

• Responds to incoming reservations sales opportunities for the property that are outside parameters of the EventBookingCenter.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Assists in monitoring group reservation forecast data.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Assists with monitoring accuracy of reservation sales orders within tracking systems.
• Tracks no-show reservations and processes charges as needed.
• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

Providing Exceptional Customer Service

• Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• At least 5 years of work experience in reservations or related professional areas in an international hotel chainminimum 2 years experience in Reservations disipline with Managerial responsibilities
• Excellent interpersonal, communicational and leadership skills
• Ability to focus attention on details and to handle multiple tasks
• Result driven, proactive and reliable personality
• Excellent command of English (written & verbal)