SPA Receptionist

• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
•  Assist management in sales & marketing of spa and memberships.
•  Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
• Collaborate with management to formally recognize hourly employees' performance contributions.
• Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services, general property information, and amenities. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation upon arrival. Record guest preferences and needs by entering information into computer. Promote and sell spa/salon services and memberships. Obtain assigned bank, ensure accuracy of contracted monies, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting.

 Assist management in training, scheduling, counseling, motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.