SPA Supervisor

 Key Functions
Is very warm and welcoming when assisting guests; smiles and maintains eye contact
Keeps the work area neat, clean and quiet at all times
Neatly wears prescribed uniform; demonstrates proper personal hygiene and grooming
Follows proper payroll procedures and adheres to SOPs .
Is flexible with schedule when business demands change
Modifies behavior when performance feedback is provided
Communicates in a clear manner; is easily understood; listens attentively; does not interrupt others
Responds properly in any hotel emergency or safety situation
Utilizes log book, spa software and any scheduling chart and communicates relevant information to the staff
Actively works with peers, subordinates, and Manager to build relationships based on trust and acceptance
Performs other tasks or projects as assigned by Assistant Manager /Spa Director; respects authority
Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to assistant spa manager/Spa Director Knows amenities, equipment, products, treatments, packages, special current promotions of spa and health club including benefits, indications & contraindications
Understands all safety procedures specific to usage of spa and health club equipment and products Applies the qualities of discretion and maintains strict confidentiality at all times

Key Knowledge
Excellent reading, writing and oral proficiency in English Language, proficiency in a second language preferred
Excellent communication skills
Strong command of computer applications
A thorough understanding of Spa treatments and The Spa environment.