-Builds and strengthens relationships with existing and new customers to enable future bookings.

• Adaptability- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
• Coworker Relationships- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Serve food courses and alcoholic beverages to guests.
• Check the Minibar promptly and according to service manual.  
• Do all necessary set-up side-work as assigned. 
• Answer any guest questions about the Mini-bar products and questions on menu selections.
• Each Associate is expected to carry out, within their capabilities, all reasonable requests by management.
• Ensure all standards are adhered to within Room Service at all times.
• To have full knowledge of all food and beverage products available throughout the Room Service outlets.
• Be confident when describing and selling all items on menus.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transactions in MICROS system.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Complete closing duties, including restocking items, turning off lights, etc.
• Present physical and accurate check to guest and process payment.

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Tourism  Management
• Minimum 2 years experience in Food and Beverage Services or related professional area in an international hotel chain
• Excellent interpersonal and communication skills
• Ability to focus attention on details and to handle multiple tasks
• Customer focused with proactive guest approach
• Flexible to work with shift
• Result driven, proactive and reliable personality
• Good command of English
• No military obligation for male candidates / at least 2 years postponement

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Thank every guest upon departure, invite them to return, and wish them a fond farewell. Good command of English. Record transactions in MICROS system.

 

• Good interpersonal and communication skills
• Excellent command of English
• Ability to focus attention on details and to handle multiple tasks
• Result driven and reliable personality
• Customer focused with proactive guest approach
• Flexible to work with shifts
• Team player and stress tolerant
• No military obligation for male candidates / at least 2 years postponement

JOB SUMMARY
Maintains the transient rooms inventory for a given cluster and responsible for maximizing transient revenue. Releases group rooms back into general inventory and ensures clean booking windows for customers. The position recommends pricing and positioning of cluster properties. In addition, the position oversees the inventory management system to verify appropriateness of agreed upon selling strategies.

CORE WORK ACTIVITIES
Analyzing and Reporting Revenue Management Data
Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Analyzes information, identifying current and potential problems and proposing solutions.
Generates and provides accurate and timely results in the form of reports, presentations, etc. 
Observes, receives, and otherwise obtains information from all relevant sources. Submits reports in a timely manner, ensuring delivery deadlines.
Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.
Assists hotels with pricing and provides input on business evaluation recommendations.
Maintains accurate reservation system information.
Checks distribution channels for hotel positioning, information accuracy and competitor positioning.
Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Generates updates on transient segment each period.
Assists with account diagnostics process and validates conclusions.
Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.
Initiates, implements and evaluates revenue tests.Managing and Executing Revenue Management Projects
Takes a predetermined strategy and drives the execution of that strategy.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems. Provides revenue management functional expertise to cluster general managers, leadership teams and market sales leaders. Ensures hotel strategies conform to brand philosophies and initiatives.
Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
Prepares sales strategy meeting agenda, supporting documentation.
Communicates proactively with properties regarding rate restrictions and strategy.
Manages rooms inventory to maximize cluster rooms revenue.
Leads efforts to coordinate strategies between group sales offices.
Supports cluster selling initiatives by working with all reservation centers.
Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.
Provides recommendations to improve effectiveness of revenue management processes.
Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.
Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities.
Promotes and protects brand equity.
Building Successful Relationships
Develops constructive and cooperative working relationships with others, and maintaining them over time.
Develops and manages internal key stakeholder relationships in a proactive manner. Acts as a liaison, when necessary, between property and regional/corporate systems support.
Additional Responsibilities
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Enters, transcribes, records, stores, or maintains information in written or electronic form.
Attends staff/forecast/long range meetings as requested by properties.

The team is responsible for multiple properties including Istanbul Marriott Hotel Sisli, JW Marriott Ankara, Renaissance Izmir Hotel, The Bodrum EDITION, Courtyard by Marriott Istanbul International Airport, Skopje Marriott Hotel, Aloft Kiev,Sheraton Istanbul City Center, JW Istanbul Bosphorus(Pre-opening), Le Meridien İstanbul&Batum

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 years experience in the revenue management, sales and marketing, or related professional area.

OR

4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.

Respond promptly to requests from guests and other departments.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items, make beds and fold terry.
Clean bathrooms, remove trash, dirty linen, and room service items.
Check that all appliances are present in the room and in working order.
Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets in guest rooms and hallway.
Contact Engineering, At Your Service (AYS) or Housekeeping office directly for urgent repairs.
Identify and report preventative or other maintenance issues in public areas or guest rooms.
Report missing hotel/ resort property and damages to room to manager/ supervisor.

At least 1 year of related work experience
Basic level of English
Customer service orientation
No military obligation for male candidates/ At least 2 years of postponement