Reservations Manager

Maximize room revenue and occupancy by effectively controlling rates and availability

Update the various distribution channels for proper rate and room availability as directed by the Director of Revenue

Assist in the creation and maintenance of rate codes in the various systems

Ensure group block names and preferences are correctly updated in PMS system

Complete follow through of no-show and late cancellation charges

Ensures that Guest History is updated and acted upon accordingly

Ensure communication with other departments (Finance, Guest Services, Sales, Housekeeping, F&B) to provide a seamless service for our guests

Ensure arrival lists are checked and are complete (arrival times, rates etc.) the day prior to the guest arrival

Clarify duties and responsibilities of reservations colleagues and ensure that work processes are in a logical order

Assist with annual departmental operating budgets as well as capital expenditure and manpower budgets

Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, and training etc.

Handle all guest complaints and comments relating to the department tactfully

Cooperate and coordinate teamwork with other departments

Two years Reservations Manager experience in a luxury hotel operation

Bachelor's degree in hospitality management or a related field

Strong written and verbal communication skills in the English language

Excellent overall communication skills

Proficient in Microsoft Excel, Word and power Point

Strong mathematical and analytical skills

Knowledge and grasp of hotel distribution systems (GDS, Synxis, etc.)

Able to multi-task

Training and coaching skills

Enthusiastic about training, managing and motivating a Team

Desirable

Prior experience in a renovation or pre-opening luxury hotel environment

Multi-lingual