Human Resources and Learning & Development Supervisor

Key Responsibilities:
We’re currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. 

As a HR and L&D Supervisor you are responsible for assisting the Human Resources Manager in managing all the respective HR & Training functions in order to meet the strategic business objectives. The role involves development and implementation of strategies and policies and will include key responsibilities such as:

• Assist in the recruitment process and hiring of all front-line colleagues
• Assist in organizing and conducting training sessions based on the training calendar
• Participate in the preparation of Human Resources budget
• Maintain an up to date database for resumes for future facilitation of recruitment needs
• Conduct induction / orientation program for all new joiners as per the hotel standards
• Receive colleagues’ complaints, suggestions and queries and make sure they have been handled properly
• Maintain an up to date computerized database of all colleagues
• Assist the Human Resources Manager in the preparation of periodic reports as required
• Coordinate with all departments with regard to HR & Training related activities
• Assist the Hotel LIFE Committee in planning, organizing and implementing colleagues’ sports, social and welfare activities

Education, Qualifications & Experiences 
You should ideally have a college diploma in Human Resources or Business Management
Minimum 3 years of experience in hospitality environment
Must have leadership skills; able to resolve colleague feedbacks by taking necessary actions
Excellent communication skills
Team player and ability to multitasking
Possess the ability to make decisions through organizing, planning
You must also have fluency in both written and spoken English and the ability to take sufficient notes at a meeting to prepare record of events.
Computer literate & sufficient typing skills to complete 60wpm accurately will be highly regarded. 

Knowledge & Competencies 

Understanding Hotel Operations 
Effective Communication 
Planning for Business 
Supervising People 
Understanding Differences 
Supervising Operations 
Teamwork 
Adaptability 
Customer Focus 
Drive for Results