Bu ilan yayından kaldırılmıştır.

Reservation Agent

İstanbul Anadolu Yakası
  • 17.07.2017
  • 50 - 100

İş Tanımı

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Aranan Nitelikler

Education, Qualifications & Experiences
You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset. 

Due to the country legislations, only Turkish Nationals can be considered for this role. 
Knowledge & Competencies
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies: 
Understanding the job
Teamwork
Taking Responsibility
Recognising Differences
Adaptability
Customer Focus

Özet Bilgiler

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Burgu&Tango Arjaan Rotana

Burgu Arjaan by Rotana İstanbul 'un Maltepe bölgesinde bulunan ve ihtiyaca uygun dekore edilmiş odalar sunan modern otel tesisidir. En son teknoloji donanımı ve elegan otel apartları ile hem eğlence hem de iş konaklamaları için uygun olan Burgu Arjaan by Rotana uzun dönem konaklamalar için de idealdir. Otel iki ayrı kuleden oluşmaktadır.

Burgu Arjaan by Rotana; tüm ihtiyaçlara cevap veren modern odaları, şık yiyecek içecek alanları, Bodylines Fitness ve Sağlık Merkezi, açık ve kapalı yüzme havuzları, çocuk kulübü ve toplantı odaları ile, iş seyahatleri ya da eğlence amaçlı konaklamalar için misafirlerinin beklentilerini karşılayan kusursuz ve kişiselleştirilmiş hizmetleri en son teknoloji eşliğinde sunmaktadır.

Burgu Arjaan by Rotana İstanbul Maltepe bölgesinde Kartal-Kadıköy metro hattının hemen yanındaki konumu ile şehir içinde sorunsuz ulaşım imkanı sunmaktadır. Otel İstanbul Anadolu Yakası'nın iş ve eğlence bölgelerine yakındır.

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