Müşteri Destek Temsilcisi
- 200 - 500 Arası Aday Başvurdu
- 6864 Görüntüleme
The CSR is equipped with a good knowledge of the company’s processes and shipping regulatory requirements and provides the customers with an efficient one-point contact for solving customer problems and inquiries - he/she arranges booking, responds to inquiries, coordinates special shipment/documentation requirements, liaises with appropriate internal and external parties to promptly resolve issues or provide needed information, increases customer awareness and usage of e-Commerce products.
- Accurately and timely resolve customer inquiries, needs and issues while ensuring high customer satisfaction and service delivery
- Coordinate and align with colleagues in Sales and Operations, to respond to inquiries / requests or resolve issues in general
- Assist customers in changing the status of their bookings/shipments, including canceling, rolling, advancing, splitting, consolidating, diverting or returning.
- Identify problems that come up during customer interaction and bring them to resolution per defined processes
- Handle other exceptions which can be managed by customer service, in order to free up time for sales representatives
- Handle re-export, return cargo, switch BL, service recoveries, transshipment declaration, change of operator code and inter gateway, releases requests
- Attend to customer requests for container re-use, cargo claims, cross-bookings, container detention
- Work to ensure that target SLA (service level agreement) agreed with key accounts are achieved for said customers
- University degree in a related field,
- Minimum 3 years customer service / documentation experience in shipping sector ,
- Experience / knowledge of container business required
- Experience in CRM is preferable
- Must be able to converse at a business level in English, written and spoken,
- Pro-active and flexible,
- Good interpersonal skills, including the ability to deal with people at all levels
- Ability to prioritize and organize work, result orianted,
- Demonstrable initiative and determination,
- No military obligation for male candidates.
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