Operations Manager

Operations Manager

 

Be a part of the Subway® Group-the world’s largest quick service restaurant franchisor and recognized leader in the Quick Service industry.  With more than 44,000 restaurants in over 110 countries we continue to add talent to our team at our office in Istanbul European Side (Bağcılar – Basın Ekspres Yolu).

Position Summary

Identify and help implement strategies to improve return on investment through reduction of operational costs in restaurant development, operations and management.  Coordinate strategic initiatives & Turkey & MEA Annual Operation Project to better leverage the efforts of Country Director, Business Development Agents(BDA) and franchisees. Translate US/Int’l solutions into practical tools for the region. Implement strategies and adapt tools to improve operational performance and guest service at restaurant level and BDA office level.     

 

Reports to Position: Reports to Country Director

 

Department: International Operations

Key Competencies:

Business acumen
People management & leadership skills
Understanding the organization’s financial performance
Conflict management
Time management
Delegation Planning & organizing & problem solving skills
Enforcing standards

 

Years of Experience

4 – 6 years operations and/or franchise management in food industry. QSR experience is preferred.

 

Preferred Education

Major/Discipline: Operations Management, Management, Food Engineer / Scientist or related fields. 

Degree: University degree 

Technical Skill or Capability:

Microsoft Office Word, Excel, PowerPoint AutoCAD & DWG & Project management skills

Job Functions  

Conduct BDA territory reviews.  

Identify, adapt and implement strategies to improve return on investment for franchisees through improving operations performance.

Lead Operations (Procedures, pricing, inventory management, cost analysis) and business management strategies (POS, labor cost, staff retention and customer satisfaction)

Supports & conducts Field Consultant & Multi-unit owner training, supervise trainers as well as oversee training programs and initiatives.

Coordinate between HQ/Country Director/BDAs with respect to regionalizing, updating and distributing Ops materials and providing franchisees with tools & programs available to provide consistently great operations and customer service at BDA and restaurant level.

Collect, disseminate and train BDAs in the field in best practices for improvements of ROI.

Identify, translate and produce operational tools, charts & instructional materials for the region.

 

Self-effectiveness 
Taking initiatives
Continuous learning
Flexibility / adaptability
People management – Coaching & mentoring, conflict management, team work
Business acumen
Problem solving
Leadership
Team player
Accountability
Relationship management
Time management / planning / organization
Result driven Financial Management / Budgeting
Fluency in Turkish & English.