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Social Media Content Review Analyst with Knowledge of Russian

  • 28.09.2018
  • Yönlendirmeli İlan
  • 1322 Görüntüleme

Job Description

Sofia, Bulgaria!


TELUS International Europe is a multilingual contact center, operating business outsourcing and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. ); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as Manchester and Cannock (England). TELUS International Europe is a global provider of over 35 languages.

Do you have a passion for online social media? If yes - we have an ideal job for you!

For our location in Sofia, we are looking for a social media content review.


  • Assist our community and help resolve inquiries empathetically, accurately and on time
  • Respond to user inquiries, speed, empathy and accuracy
  • Use market specific knowledge
  • Become and remain knowledgeable about client's products
  • Make sure
  • Displaying the client's mission
  • Investigate and resolve issues that are reported on clients.
  • Gather, analyze and utilize
  • Enforce Client's Terms of Abuse
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns

Required Skills

  • Good written and verbal communication skills in English
  • Fluent reading and writing skills in Russian
  • Social inclusion in Russia
  • Knowledge of modern culture
  • Reasoning and Analytical Capabilities
  • Open for shift working system - morning, evening and night shifts

We offer:

  • Stable job (permanent labor contract)
  • Competitive salary for the local market
  • Opportunity to plan your own working schedule
  • Career History
  • Great relocation package: Airplane Tickets / Transportation from Airport
  • Meal tickets
  • International modern working environment
  • Special Discounts & Offers for all employees
  • Employee referral bonus

If this opportunity sounds, please send your CV!

* By submitting your application. If you complete all steps successfully, you can schedule your own interview. We can't wait to meet you!

  • Positive environment
  • Supportive work-life balance policies
  • Continuous assistance and learning
  • Employee Relations

Summary Info


Benzer İlanlar



Our unique approach

We enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. For us, it starts with the Culture Value Chain – our unique formula for equating highly engaged frontline team members to our clients’ top line growth

The Culture Value Chain

It’s a proven formula. A strong corporate culture leads to high employee engagement and in turn, lower attrition. This means more tenured, engaged agents serving customers creating higher NPS, CSAT, or L2R. And with excellent service comes stronger financial performance. This is the Culture Value Chain, and it’s the foundation of everything we deliver, including proof of our ability to replicate and sustain a client’s brand promise in an outsourced model.

Learn more about the Culture Value Chain – video.

An unparalleled corporate culture

Corporate culture is our competitive advantage, and it shows in our high employee engagement scores (83% according to Aon Hewitt) and low attrition rates (up to 50% below industry average in every geography where we operate).

Engaged team members

An engaged employee is an inspired employee, so we work hard to surround our team members with the things that matter to them. From extended health care benefits and onsite university programs to leadership development and community giving, we invest in our team members and their communities so they, in turn, invest in us.

The right size to support your operations

We are agile and approachable by design. All of our client programs receive executive priority and ongoing senior management attention. Our open door policy means that all executives, right up to our President, are available to customers when needed.

The financial strength to invest and enable innovation

Backed by our Canadian telecom parent, TELUS (market cap $25 billion), we have the financial strength to invest in the latest facilities, operations and technology assets.

Process intelligence built into every interaction

We take a “walk the floor” Lean Six Sigma approach where process intelligence is built into every client account. Almost 70% of our operational team leaders are Six Sigma trained, focused on customer transformation and execution excellence.

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