Team Psychologist with Turkish and English
- 10.12.2018
- Yönlendirmeli İlan
İş Tanımı
TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.
For one of our new teams dealing with back office support, we are looking to recruit a Psychologist who will provide counseling and guidance to the team members and assist with complex cases.
Your responsibilities:
- Provide effective individual and group consultation and counseling
- Perform psycho-diagnostic evaluations of the team members
- Handle complex cases and escalates when necessary
- Prepare regular reports
- Handle all issues with utmost discretion and confidentiality
- Assist the HR department when necessary
Aranan Nitelikler
- Master degree in Psychology
- Previous experience in a similar position
- In-depth knowledge and experience in individual and group psychology
- Experience in the area of wellness counseling
- Excellent communication skills
- Excellent Turkish and very good English
- Availability to work on 24/7 shifts
We offer:
- Stable job (permanent labor contract)
- Competitive salary for the local market
- Opportunity to plan your own working schedule
- Career development opportunities
- Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel
- Meal tickets shall be granted monthly
- International modern working environment
- Special Discounts & Offers for all employees
- Employee referral bonus
- Positive environment
- Supportive work-life balance policies
- Continuous assistance and learning
- Employee Relations team to help new hires integrate in the local lifestyle and culture.
If this opportunity sounds appealing to you, please send your CV!
* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
Özet Bilgiler
- Psychologist
- Hizmet
- Çağrı Merkezi , Sağlık
- Tam zamanlı
- Uzman
- Bulgaristan TELUS Tower, Sofia, Sofya, Bulgaristan
- 0-25 yıl
- 10.12.2018
- 10.12.2018
- 8.02.2019
En Yeni İlanlar
TELUS INTERNATIONAL EUROPE
We enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. For us, it starts with the Culture Value Chain – our unique formula for equating highly engaged frontline team members to our clients’ top line growth
The Culture Value ChainIt’s a proven formula. A strong corporate culture leads to high employee engagement and in turn, lower attrition. This means more tenured, engaged agents serving customers creating higher NPS, CSAT, or L2R. And with excellent service comes stronger financial performance. This is the Culture Value Chain, and it’s the foundation of everything we deliver, including proof of our ability to replicate and sustain a client’s brand promise in an outsourced model.
Learn more about the Culture Value Chain – video.
An unparalleled corporate cultureCorporate culture is our competitive advantage, and it shows in our high employee engagement scores (83% according to Aon Hewitt) and low attrition rates (up to 50% below industry average in every geography where we operate).
Engaged team membersAn engaged employee is an inspired employee, so we work hard to surround our team members with the things that matter to them. From extended health care benefits and onsite university programs to leadership development and community giving, we invest in our team members and their communities so they, in turn, invest in us.
The right size to support your operationsWe are agile and approachable by design. All of our client programs receive executive priority and ongoing senior management attention. Our open door policy means that all executives, right up to our President, are available to customers when needed.
The financial strength to invest and enable innovationBacked by our Canadian telecom parent, TELUS (market cap $25 billion), we have the financial strength to invest in the latest facilities, operations and technology assets.
Process intelligence built into every interactionWe take a “walk the floor” Lean Six Sigma approach where process intelligence is built into every client account. Almost 70% of our operational team leaders are Six Sigma trained, focused on customer transformation and execution excellence.
