Misafir İlişkileri Müdürü

Lara Barut Hotel, a member of Barut Hotels group, is looking for a Guest Relations Manager. The required candidate will manage and control all the departmental operations to make sure that all the steps are being conducted in line with the procedures. She / He will also carry on Customer Relations Management (CRM) functions.

Planning and performing CRM strategies within the Company to increase customer satisfaction and loyalty
Analyzing costs
Following new trends in the business for operational improvements
Making job plans in line with the quality standards
Cooperating with the other departments

At least 5 years’ of similar experience  in 5-star hotels
Bachelor’s Degree in related fields like Tourism and Hotel Management, Communication or Management
Fluency in English and minimum pre-intermediate level in German
Command in office and Property Management System(PMS)
Having excellent time management and problem solving skills
Strong communication skills and high personal motivation with a positive attitude 
Presentable and able to communicate clearly using a positive, correct diction
Guest satisfaction and solution oriented
Quick and effective decision making skills
Ability to motivate the team in line with the hotel goals