Customer Services Coordinator

Position holder will be the customer’s one point of contact for marine products, managing enquiries and orders, to assist and support customers on any question they may have and to actively develop and capture sales opportunities.

Main responsibilities will  be as follows;

Overall responsible for efficient management of customer enquiries and orders
Proactively follow up outstanding enquiries and RFQs and capture sales opportunities
Identify and actively pursue sales and order building opportunities through telephone sales expertis
Actively promote to customers sales campaigns, promotions and initiatives
Develop and maintain effective relations with customers
Work closely with the customers, understanding their needs and supporting their requirements related to the total WSS customer offer
When handling quotes/orders, send response to customers on enquiries and orders according to the established target
Keep customer informed of changes in the order delivery status, surcharges and any other relevant information
Keep Sales Support and Account Managers aware of all key issues relating to their customers
To be a member of the sales team for the respective account portfolio
Provide regular feedback on technical, service quality and commercial issues raised by customers to the Customer Support Manager or Customer Services Manager and the respective Account Manager
Follow up complaints/non-compliances through improvement/complaint system in place

Mandatory requirements
Bachelor or similar degree in business related studies or relevant work experience
Fluent in English – both in writing and speaking
Computer literate
Supporting and co-operating attitude: adapts to the team and builds team spirit; listens, consults and communicates proactively; upholds ethics and vales
Excellent interacting and communicating skills: communicates and networks effectively; establishes good relationships with customers and colleagues; speaks clearly and fluently
Excellent organising and executing skills: plans ahead and works in a systematic and organized way; follows directions and procedures; focuses on customer satisfaction and delivers a quality service or product to the agreed standards
Ability to adapting and responding to change: adapts to changing circumstances; accepts new ideas and change initiatives; shows respect and sensitivity towards cultural and religious differences
Commercial thinking and performing: accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; identifies business opportunities for the organization

Additional preferences

Excellent telephone sales skills
Good analytical skills, attention to detail and follow through
Ability to communicate on all levels