SERVICE PROJECT QUALITY MANAGER

Dräger is an international leader in the fields of medical and safety technology. The company was founded in Lübeck, Germany, in 1889. The company’s long-term success is based on the four key strengths of its value-driven culture: customer intimacy, professional employees, continuous innovation and a commitment to outstanding quality. 

Dräger offers its customers anaesthesia workstations, medical ventilation, patient monitoring as well as neonatal care for premature babies and newborns. With ceiling supply units, IT solutions for the OR, and gas management systems the company is at the customer’s side throughout the entire hospital. 

Dräger has more than 13.000 employees worldwide and is currently present in more than 190 countries. The company has sales and service subsidiaries in over 40 countries. Its development and production facilities are based in Germany, Great Britain, Sweden, South Africa, the USA, Brazil, the Czech Republic and China.

JOB DESCRIPTION

Take the responsibility for achieving the overall Net Sales and Global Gross Profit goals for assigened fields.

Responsible for the budget planning, P&L for the assigned areas.

Ensure timelines are met and financial results are maximized. Controls the costs to stay within the budget in margin. Align resources for key timelines.

Provide customers with comprehensive professional service solutions; take responsibility for the competitiveness, deliverability, and profitability of such solutions and their prices, ensure contract quality and process compliance for service sales

Efficient Service Provider organization of support life cycle solutions. Go above and beyond to respond to customer needs by partnering with sales, marketing and other functional areas.

Establish and manage integrated management systems and related certifications for Sales and Service entities within the country.

Understanding the linkages in quality and regulatory compliance in delivery to customer and health authority

Implement relevant quality tasks, manage quality procedures and address quality issues to achieve quality targets.

Orchestrate the process to ensure execution of project plan within functional teams (sales, service and others) to achieve a high level of internal/external customer satisfaction when implementing projects.

Bachelor's degree preferably in enginerring or science

Min 10 years of work experience in healthcare sector. (Minimum of 5 years  in field of technical service; minimum 2 years in the field of quality and regulatory affairs experience)

Management  experience in a medical company

Change management and project management experience

Basic knowledge of medical devices and basic area of use at customers

Expertise in software applications (e.g. MS Office)

Great communication skills                                   

Strong influencing skills to lead executive management, peers, and subordinates

English language at advanced level

Strong Analytical and strategical thinking

Excellent interpersonal and negotiating skills

Good time management skills

Excellent presentation, planing and organizational skills

Willingness to travel on a flexible schedule