Head of Office

Company / Job Description

The International Catholic Migration Commission (ICMC) is an international non-governmental organization serving and protecting uprooted people: refugees, internally displaced persons and migrants, regardless of faith, race, ethnicity or nationality.

As a resettlement partner of the United States, ICMC operates the Resettlement Support Center (RSC) for Turkey and Middle East (RSC TuME) and assists the Bureau of Population, Refugees, and Migration of the U.S. State Department (BPRM) in preparing the necessary casework for persons in Turkey and Lebanon eligible for interview by the United States Citizenship and Immigrations Services (USCIS) of the Department of Homeland Security (DHS) under the U.S. Refugee Admissions Program (USRAP). For those approved, ICMC RSC provides assistance in completing the additional requirements for refugees’ admission to the U.S..

ICMC RSC TuME provides regional refugee processing services for all U.S. Refugee Admissions Program applicants in Turkey and Lebanon. ICMC RSC TuME also provides a range of services for refugees who have been approved for resettlement, including Cultural Orientation training.

Job Purpose

The position is responsible for the Ankara sub-office of the RSC TuME and is a senior management position under the RSC Regional Director in Istanbul.  The Head of Office will be responsible for all resettlement operations in Ankara, including staff management, financial monitoring and reporting. 

Key Roles and Responsibilities

• Direct, supervise and oversee all operational RSC activities in Ankara in accordance with directives established by the US Department of State’s Bureau of Population, Refugees and Migration (PRM), PRM’s Refugee Processing Center (RPC), U.S. Department of Homeland Security’s Citizenship and Immigration Services (DHS/USCIS);
• Develop and monitor Quality Control (QC) tools and mechanisms for processing activities to ensure integrity, confidentiality and efficient processing of P1 caseloads;
• Manage RSC caseload and pipeline through development of data queries, report analysis and  WRAPS (Worldwide Refugee Admissions Processing Systems);
• Prepare situation reports, trimester reports and statistics, briefings, background information and contribute to ICMC HQ annual reports;
• Provide supervision, support, guidance and training to the RSC TuME Staff in Ankara; Responsible for staff recruitment, training, evaluation and performance reviews;
• Provide overall supervision of the Ankara sub-office project budget and ensure expenditures remain within budget limits;
• Adapt and implement security Standard Operating Procedures (SOPs) for refugee operations and staff;
• Maintain strong working relationships with donor and partner organizations, including the US Department of State, the US Embassy in Ankara, US Citizen and Immigration Services, UNHCR, IOM, local NGOs, Panel physicians, and other Resettlement stakeholders;
• Liaise with Turkish government officials and maintain protection space for RSC activities;
• Represent ICMC at various forums including international and regional conferences;
• Maintain regular contacts with ICMC Headquarters and with the ICMC Liaison Officer in Washington D.C.;
• Perform other duties as may be assigned by the RSC Director.

Qualifications and Key Competencies

• Proven managerial skills/experience supervising a team of 40 or more;
• Commitment to uphold ICMC’s values of fairness, equality and respect of human dignity;
• Commitment to safeguard refugee interests and to prevent and report any real or perceived abuse of trust and conflict of interest;
• Accountability: mature and responsible; ability to operate in compliance with organizational rules and regulations;
• Works collaboratively with colleagues to achieve organizational goals;
• Solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others;
• Experience working under stress and ability to work in teams;
• Commitment to confidentiality and neutrality;
• Ability to explain complex protocols and procedures and produce local documents when necessary;
• Experience in working with refugees and vulnerable groups;
• Excellent command of MS Office applications and other computer programs;
• Readiness to travel.

Education

• Advanced university degree in Political or Social Science, International Relations and/or Business Administration or a related field. Qualifying experience may be accepted in lieu of university degree;

Experience

• Four (4) years relevant supervisory or management experience;
• Experience with the USRAP, in particular overseas processing, is advantage;
• Experience in program implementation and development, ability to analyze processes in order to improve upon SOPs.

Languages

• Native level oral and written language skills in English.  Knowledge of Turkish, Arabic or Farsi would be an advantage.

To Apply

This position is open to Turkish citizen applicants. References and criminal background checks are required prior to start of employment.  Should be in good health and able to travel as necessary and work in a setting that requires a high degree of flexibility. 

Interested candidates should submit a motivated cover letter, a detailed CV, and two professional references with up to date contact details, via email to: HR Turkey cv.rsctume@icmc.net

The closing date for receipt of applications is 31 July, 2016.

Kindly include the Vacancy Notice number HOO_RSC_TUME_2016 andapplicant’s full name in the email subject line.

Applications will be evaluated upon receipt and references may be contacted prior to the interviewing stage. Interviews with shortlisted candidates may be conducted prior to the closing date. Testing of knowledge/skills may be part of the recruitment process.

Owing to the volume of applications received, ICMC regrets that only applicants short-listed for an interview will be notified.  Please note that applications received after the deadline will not be accepted.

Applications will be treated in strict confidence.

Conditions of Contract

Salary will be commensurate with skills and experience.  Benefits include pension plan, health insurance, and monthly meal and travel allowance.

ICMC is committed to diversity and equal opportunities for applicants and employees. ICMC strives to ensure equal employment opportunities and equal access to employment and does not discriminate on the basis of race, gender, color, national origin, religion, physical or mental ability, marital status and age. Applications will be treated with strict confidentiality.