IT SPECIALIST

University graduate or relevant combination of formal education, training and experience
1 - 3 years experience in user support, helpdesk and network administration fields
Good command of English, able to support English speaking staff

Technical Qualifications:

Hands on experience with Microsoft Operating systems and Office applications (Windows 2003 server, Active Directory, MS Office 200x, Windows XP and Vista)
Strong PC, notebook and hardware knowledge
General knowledge of computer networks and TCP/IP protocol, familiar with Local/Wide Area Networks
Web site design experience, HTML, ASP knowledge and Drupal content management system experience is a plus
Experience of FTP Server, ISA Firewall, SMTP, POP3, DHCP and DNS applications is a plus MAC OS X operating system support experience is a strong asset
Web Mastering Skills:
Drupal 6 (ideally with experience with Ubercart, CCK, module and theme development)
PHP
Javascript (JQuery)
MySQL
1) Help desk for web editors
2) Maintaining and supporting web functionality (will be fully trained by development team)
Liaising with hosting company on hosting issues
Act as in-house technical support for OBG website i.e. fixing broken links, making design changes to pages, support checkout issues etc.
General back up for customer care, circulation and production teams , able to fix issues with subscriber accounts , able to support user interface
Able if required to upload new reports and advertising
Alterations to design and functionality of existing web pages
Able to create some new functionality such as ;
a. Bespoke landing pages for marketing campaigns
b. HTML email templates
c. In-house banners and buttons
d. Aiding with uploading of 3rd party advertising campaigns
e.

Reporting to COO, the IT Specialist will work in an internationally operating organization and will:

Keep track of all ICT equipment in the company, in terms of ensuring health and maintenance, security, and suitability
Responsible for choosing suitable hardware/software/telephony for all OBG staff and negotiating the purchase after evaluating all current hardware
Responsible for liaising with all OBG suppliers on ICT issues
Monitoring of the Internet connection
Deployment, maintaining, installing, configuring, securing (antivirus, firewall, intrusion detection systems,…) and monitoring company network (telecom and Ethernet), computers (both Macintosh and PC) and servers (Data server, FTPs)
Configuration of authentication and authorization – directory services
Liaise with in country Field Operation teams to settle their network and to support them with their ICT needs either independently or through finding local ICT assistance
Maintenance of network facilities in individual machines, such as drivers and settings of personal computers as well as printers
Liaise with in country Field Operation teams to support and educate users on general Internet programs, office programs and specific softwares
Responsible for ensuring back up of all company files and designing system/time frames to do so (VPN, synchronisation tools)
Provide first level support to users, answer queries and find solutions to their technical problems
Install and configure IT hardware, software, and peripheral components
Perform daily system administration duties, setup and maintain user & e-mail accounts
Assist general maintenance of servers and network infrastructure
Follow up with IT trends and developments, work proactively on new ideas, solutions and improvements for IT system and future needs
Perform other ad hoc duties as assigned