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Guest Relations Supervisor

İş Tanımı

We are searching for a " Guest Relations Supervisor " to work at our 5 star hotel which services the Accor Hotel chain.

Experience in Guet Services, with a strong knowledge of Hotel and surrounding areas,
Exceptional interpersonal skills to enhance the servicestandards throughout the operation,
Excellent communication, guest service and time management skills,
Able to organize, plan ahead and manage workload,
A team player, ability to work effectively in an innovative, fast-paced and multi -tasked environment,
Knowledge of the hotel industry,
Excellent computer skills, specifically Microsoft Office and use of the Opera,
College or University degree preferred in Hospitality / Customer Service or a minimum of 2 years experience,
Excellent written and verbal communication skills in English and Arabic.

Always greet guests in a friendly and professional manner according to Hotel standars,
Engage each guest as a unique individual and listen attentively to their requets,
Perform accurate check-ins and check -outs of guests daily,
Answer the telephone in a timely and professional manner,
Make reservations over the phone and in person,
Run daily reports to check reservations for accuracy and identify any special requests ,
Anticipate and address guest's service needs,
Listen to guest's complaints or concerns and resolve their issue in a timely manner,
Promote a safe working environment,
Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary,
Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleanning chemicals and working to minimize tripping hazards,
Comply with the Hotel Policies, Procedures and Code of Ethics,
Performs any additional tasks which are assigned by management,
Keep work area neat and tidy,
Uniform and personal appearance are kept clean and professional.