Front Office Clerk

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Speak to guests and co-workers using clear, appropriate and professional language.

Professional telephone manner

Handle sensitive issues with employees and/or guests with tact , respect ,diplomacy and confidentiality

Partner with and assist others to promote an environment of teamwork and achieve common goals

Set up accurate account for each guest upon check-in according to their requirements

Process all guest check-ins by confirming reservations in computer system

Set up accurate accounts for each guest upon check-in according to their requirements
Verify and adjust billing for guests.

Process all check-outs including express check-outs, resolving any late and disputed charges, settling account retrieving room key, and requesting comments on guest's stay

At least 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Tourism  Management

Minimum 2 year experience in Front Office, Guest Services or related professional area in an international hotel chain

Excellent interpersonal and communication skills

Ability to focus attention on details and to handle multiple tasks

Result driven, proactive and reliable personality

Knowledge of Opera is advantageous

Excellent command of both written and spoken English; another foreign language skills are advantageous

No military obligation for male candidates / at least 2 years postponement