OPERATION EXECUTIVE

Implementing and delivering operational plans
Ensuring all congress & incentive projects and activities deliver within agreed budgets, targets and timescales
Monitoring existing projects and services including budget across the group and suggesting improvements
Work together with the team to manage the daily operations of the department to ensure its smooth running daily.
Manage a team of support staff to deliver excellent services to our customers
Manage the performance of the team of support staff which includes performance appraisals, performance coaching and counseling
Track, monitor and make recommendations to achieve excellent customer satisfaction ratings

Three or more years experience within a client-facing marketing environment
Highly developed organisational skills to manage changing deadlines
Events and some line management experience
Awarding or Professional Body experience
Clear and effective communicator
High level of project management and time management skills
Excellent people skills to manage expectations, working with stakeholders including internal, suppliers, partners and customers
Strong IT skills with competency in Microsoft packages, particularly Word, Excel and PowerPoint
Excellent verbal & written communication skills in Turkish and English
Ability to work as an effective team member to provide high quality services across the group and to external customers
Attention to detail including formatting skills
Receptive to innovation and change
Attention to detail including formatting skills
Receptive to innovation and change
Excellent customer service skills.