YBWEB02
Bu ilan yayından kaldırılmıştır.

Team Leader - Service Desk and Field Engineering

İstanbul Avrupa Yakası, İstanbul Anadolu Yakası
  • 29.09.2016
  • 0 - 50 Arası Aday Başvurdu
  • 1158 Görüntüleme

Job Description

Key accountabilities and responsibilities

  • Team leadership and management

  • Management of 3rd party vendors / suppliers

  • Engagement with Business Relationship Managers and business representatives

  • Escalation management (major incidents)

  • Enabling and improving people, process and technology to deliver an optimal IT support service to the business

  • Service reviews, KPI, management information reporting

 

Key activities

  • Team management

    • Annual objectives and performance reviews

    • Career development

    • Remuneration

    • Scheduling / prioritisation

    • Attrition

  • Manage service reviews, service levels / OLA, operational engagement with all 3rd party and internal vendors / suppliers

  • Engage with Business Relationship Managers and business representatives to optimise response and restoration for major incidents

  • Ownership and leadership of response and resolution for all major incidents

  • Co-ordinator and point of escalation for all timezone operational issues

  • Create, maintain and continuously improve Service Operate and Service Transition process and technology standards, including IT information library and CMS frameworks

  • Ensure the delivery of IT security operations services

  • Respond and address audit issues

  • Provide regular internal reviews on key performance and management information reporting

 

Required Skills

Educational and professional requirements

  • Education level : Degree

  • Relevant experience : 5+ years (hands-on)

  • Professional certifications / qualifications : ITIL certified

  • Technical skills : ITSM tooling, Google Productivity Suite, experience of working with Agile and DevOps methodologies

  • Non-technical skills : Communication, team-work, problem-solving, analytical, flexible, adaptable, organised, manage under pressure

  • Language : English, and predominant timezone languages

 

Summary Info

  • PAYLAŞ

Benzer İş İlanları

İstanbul Avrupa Yakası
Dün
İstanbul Anadolu Yakası
Dün
İstanbul Anadolu Yakası
Dün
İstanbul Avrupa Yakası
Dün
İstanbul Anadolu Yakası
Dün
İstanbul Anadolu Yakası
Dün
İstanbul Anadolu Yakası
Dün
BOF MİMARİ TASARIM AHŞAP METAL İNŞAAT UYG.İMALAT SAN VE TİC LTD ŞTİ
İstanbul Anadolu Yakası
Dün
BOF OTELCİLİK RESİDENCE A.Ş
İstanbul Anadolu Yakası
Dün
İstanbul Anadolu Yakası
Dün
BENZER TÜM İLANLAR

G4S GÜVENLİK HİZMETLERİ A.Ş.

daha fazla
Firmanın Tüm İş İlanları
Firma skoru
İnceleme
%18
Değerlendirme
%11
Cevaplama
%0

Firmanın Diğer İlanları

G4S GÜVENLİK HİZMETLERİ A.Ş.
İstanbul Avrupa Yakası
Dün
Güvenlik sektöründe dünyanın en büy...
G4S GÜVENLİK HİZMETLERİ A.Ş.
İstanbul Avrupa Yakası
Son 1 Hafta
Güvenlik sektöründe dünyanın en büy...
G4S GÜVENLİK HİZMETLERİ A.Ş.
İstanbul - Gebze
Son 1 Ay
?? ?? ?? G4S Güvenlik Hizmetleri ?? ?? ?? ?? Projemizd...
FİRMANIN TÜM DİĞER İLANLARI