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Firmanın Tüm İlanları

Reservation Supervisor

İstanbul Avrupa Yakası
  • 18.10.2019
  • 50 - 100 Arası Aday Başvurdu
  • 939 Görüntüleme

Job Description

  • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
  • Making necessary up dates on extranets
  • Making rate Up dates in Holidex
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the hotel's policy on guaranteed reservations and no-shows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Helps develop room revenue and occupancy forecasts.
  • Prepares expected arrival list for front office use.
  • Assists in preregistration activities when appropriate.
  •  Monitors advances deposit requirements.
  • Handles daily correspondence. Responds to inquires and makes reservations as needed.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
  • Walk around with the client and ensuring that they secure whatever services they are in need of.
  • Getting information about areas of interest in order to target more clients in particular seasons.
  • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. 
  • Willing to undertake any reasonable request made by management in any other areas of the house.

Required Skills

  • Minimum 2 years experience in a similar position at a 5 star hotel chain
  • University degreeFluency in English
  • Ability to prioritize, organize work assignments and follow up
  • Ability to promote positive relationships with guests and staffAbility to perform job function with minimal supervision, even under pressure
  • Ability to ensure security and confidentiality of guests and hotel data
  • Ability to enforce hotel’s quality procedures
  • Ability to work independently without direct supervision and to lead a cohesive team to perform job functions and follow up with corrections when necessary
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment
  • Ability to input and access information into computer
  • Ability to remain calm and courteous with demanding or difficult situations
  • Ability to balance time and work well with deadlines

Summary Info

  • PAYLAŞ

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Holiday Inn Şişli Istanbul

Şişli Turizm ve Yatırımları İnşaat San. ve Tic. A.Ş. bünyesinde bulunan,
Inter Continental Hotels Group (IHG) Oteller zincirine bağlı olarak 2009 yılından beri hizmet vermektdir. Firmanın Diğer İlanları
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