Airport Representative

Hospitality/Customer service Orientated

Handling guest arrival

Assist with guest luggage as and when required.

Give all hotel facilities information to the guest and assists them in to the car.

Inform the Butler Desk when VIP on their way to the hotel.

Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.

Stand by at the arrival terminal for every flight arrival.

Write all the additional instruction for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.

Any changes on arrival and departure flight must be reported to Front Office manager and Butler desk.

Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel.

Have high grooming standards

Maintain detailed knowledge of all facilities and services offered by the hotel.

VIP and VVIP guests to be welcomed at the airport and ensure transportation is waiting at the curb side

Fluency in English written and verbal communication
Excellent communication skills in all aspects: verbal, written and non-verbal
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Must possess excellent organizational and administrative skills and interpersonal skills
Approachable, open-minded and fair
Prior Hotel experience would be an advantage