Arabic Speaking Customer Representative FinTech

Are you ready to take the next step in your career?

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS Digital Türkiye!

Now we are looking for Arabic Speaking Customer Representatives for our FinTech project who will add strength to our team.

Job Description

Through inbound channels, helping the customers with following topics;

• Respond to inbound customer inquiries related to the brand’s products and services (e.g. transfers, general information, transaction status, etc.)
• Provide information and basic guidance in a polite and customer-oriented manner
• When needed, redirect or escalate cases in accordance with internal procedures
• Follow company guidelines and stay informed about the brand’s service updates
• Aim to maintain a high level of service quality and customer satisfaction

Requirements

• Residency in İstanbul
• Advanced level of Arabic with good level of English
• Strong communication and problem solving skills
• Comfortable using PC and basic CRM tools
• Ability to learn quickly and work in a dynamic environment
• Previous experience in customer service or call center roles is a plus

Our Advantages

• Allianz supplementary health insurance
• Metropol meal card
• Discounted MultiSport membership
• Special promotions at various global brands
• Shuttle and road fee
• Stable job and career development opportunities
• Dynamic and supportive team
• Flat hierarchical work order in an international structure
• Referral rewards