Assistant Front Office Manager

Attend to guest's requests and complaints.
Investigate glitches and incidents, address to the department concerned, see that corrective actions are taken and respond to guest with an appropriate explanation and apology.
Co-ordinate with Guest Services on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.
Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition.
Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs.
Inspect VIP arrival rooms with appropriate amenities set up.
Ensure effective communication via daily briefings and weekly updates within the department.
Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible.

Mandatory
Minimum of 2 years Front Office Management experience in a luxury operation.
Excellent written and verbal communication skills in the English and Turkish language.
Ability to multi-task.
Strong problem solving skills.
Computer knowledge which is not limited to: Excel, Word, Power Point.
Desirable
Multi-lingual.