Report dysfunctional equipment to the Director of Spa & Wellness.
Ensure that accident/incident investigations are completed accurately for all wellness guests.
Liaise with the Director of Spa & Wellness to ensure the implementation of any safety and training as a result of accident/incident reviews.
Work alongside the Director of Spa & Wellness by suggesting new wellness activities (services and programs) to continually enhance the guest experience.
Analyze guest feedback at all times and ensure that this is shared.
To assist in the smooth flow of the wellness activities (& other wellness-related guests) journey throughout the day.
Responsible for guest coordination of all wellness programs and services within the resort (both by insourced, and outsourced providers - as applicable).
Assist in Coordinating and executing (where possible), training for all colleagues in accordance to MOHG and LQA standards. Work with external trainers where required.
Bachelor's degree in hospitality management or a related field
Strong written and verbal communication skills in the English language
Excellent overall communication skills
Proficient in Microsoft Excel, Word and power Point
Strong mathematical and analytical skills
Able to multi-task
Training and coaching skills
Enthusiastic about training, managing and motivating a Team
MANDARIN ORIENTAL BODRUM
-The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
-Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
-The Group regularly receives international recognition and awards for quality management and legendary service hospitality.