Careline Agent Switchboard Agent
- 31.01.2023
- 0 - 50
- 1669 Görüntüleme
Job Description
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards
- Assist other departments, as necessary
Required Skills
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
Summary Info
- Switchboard Operator
- Tourism-Hotel Management
- Tourism
- Temporary
- Clerk
- Muğla Bodrum
- 1-5 years
- 31.01.2023
- 14.03.2023
- 31.07.2023
HILTON TÜRKİYE
HİLTON İSTANBUL BOSHPHORUS
-Dünya çapında 939.000’in üzerinde otel odamızla biz, dünyanın en büyük otelcilik şirketlerinden birisiyiz. Başarımızın sizin başarınıza nasıl artı değer katacağını görün.
-İşimiz açısından çok önemli sorunlara etki etmek için değer zincirimize yatırım yapıyoruz. Operasyonlarımız, tedarik zincirlerimiz ve topluluklarımız arasında olumlu sosyal ve çevresel değişiklikler yönlendiriyoruz.
-Olağanüstü bir kariyer mi arıyorsunuz? Biz de dünyanın dört bir yanında olağanüstü insanlar arıyoruz.