Catering Sales Coordinator

JOIN OUR LADIES & GENTLEMEN ! 

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.

We invite you to explore The Ritz-Carlton

Explore our very big worldWe welcome you to join our global and diverse family. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.


POSITION SUMMARY

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Ability to multi task and handle a large volume operation.
Ability to follow budgetary guidelines.
Must have a professional image and personality exuding confidence and leadership skills.
Be an ambassador of The Ritz-Carlton Hotel Company at all times, in and outside of the workplace.
Ability to focus attention on details and be able to organize, prioritize and follow up.
Must be able to take initiative and work productively within any given period of time, unsupervised.
Should be aggressive and work well under pressure.
Ability to maintain confidentiality and security of all guests and general hotel information, hotel standards, policies and procedures.
Must be a team player, working well with other departments and co-workers.
Ability to coherently present information in front of groups.
Ability to work flexible hours, including weekends and evenings if necessary.
Ability to go above and beyond, to provide the extra attention to satisfy guests’ individual needs and wants.
Should be creative, innovative and strive for continuous improvement.
Should display leadership qualities in regard to thinking quickly and making concise decisions.
Ability to promote positive relationships with all guests in the hotel and company.
Ability to prioritize and organize work assignments.
Ability to remain calm and courteous with demanding/difficult guests and/or situations.
Ability to prioritize and organize work assignments.
Ability to maintain a cohesive team.
Ability to focus attention on details.
Ability to work without direct supervision.