Chief Concierge

Train colleagues on operational procedures (SOP’s) and functions and explain companypolicies
Revise & change SOP´s when necessary.
To meet managers to stay informed of changes affecting operations and share these changes with Concierge team.
Complete daily concierge allocation sheet and share this with relevant departments.
Observe and evaluate colleagues appearance and performance to ensure quality service and Compliance with specifications.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Apply guest feedback to service improvement efforts.
Inform colleagues about special events or promotions taking place in the hotel
Requisition necessary supplies, equipment, or services.
Assign work schedules, following work requirements, to ensure quality and timely delivery ofservice.

Successful problem solving skills.
Possess an excellent written and verbal command of Turkish and English.
Excellent overall communication skills.
Able to multi-task.
Strong desire to provide excellent guest service.
The ability to work well in a team environment.
Possess a pleasant and outgoing personality.
Multi-lingual is preferred
Official Concierge School qualification
At least 3 years in a similar position at a luxury hotel