Bu ilan yayından kaldırılmıştır.
Firmanın diğer ilanları
Job Description
Carglass® is a brand of Belron®, world's largest dedicated vehicle glass repair, replacement and recalibration company. Operating over 40 countries and 5 continents, Belron® is home to more than 28,000 people worldwide.
Our aim is to be the natural choice in glass repair, replacement & recalibration (VGRRR) and to be world famous for customer service with real care.
We are looking for a Customer Experience Analyst who works to maximize and continuously improve the customer experience. This role will be critical to analyze, improve and report on the customer experience.
JOB DESCRIPTION:
Our aim is to be the natural choice in glass repair, replacement & recalibration (VGRRR) and to be world famous for customer service with real care.
We are looking for a Customer Experience Analyst who works to maximize and continuously improve the customer experience. This role will be critical to analyze, improve and report on the customer experience.
JOB DESCRIPTION:
- Data collection and analysis to analyze and improve the customer experience,
- Collecting and analyzing customer feedback,
- Develop strategies to improve customer experience,
- Create metrics to measure and report on customer experience (KPI Assesments)
- Offer solutions to improve the customer experience,
Required Skills
QUALIFICATIONS:
- Bachelor's degree in business, marketing or a related field,
- At least 2 years of customer experience analysis experience,
- Strong analytical and problem solving skills,
- Data analysis and reporting skills,
- Excellent communication skills both in Turkish and English (is a must),
- A strong understanding of customer service and customer satisfaction,
- Capable of working with foreign experts related with the role and complete the implementations of the best practices if necessary,
- Residing in Anatolian side,
- No military service for male applicants,
Summary Info
- Müşteri Deneyimi Uzmanı
- Otomotiv
- Çağrı Merkezi
- Tam zamanlı
- İş Yerinde
- Uzman
- İstanbul Anadolu Yakası Sancaktepe
- 24.02.2025
- 9.04.2025
- 25.04.2025
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