Customer Service Specialist

Together we can make a difference

Our company we are dedicated and passionate about helping our customers save lives and ensure excellent care. We provide innovations for operating rooms, intensive-care units, sterilization departments and for life science companies and institutions.

If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world's most desired medtech company.

We are looking for a team member to join our Company as a "Customer Service Specialist".

• Management of trade activities; receive & process the orders from Israel & Central Asian countries and Turkey, supply requested documents to the distributors/customers for customs clearance and issue the invoices,
• Ensure proper approvals are received prior to processing orders,
• Communicate with factories in several countries and drive export/transit trade operations,
• Investigate and respond in a timely manner to all customer requests and understands business needs & urgency of order fulfillment and follow-up,
• Prepare technical documents & necessary configurations in contact with the clients and internal technical responsible,
• Track & record all logistics procedures, clarify the complaints and create long-term solutions for optimize processes,
• Monitor payment habits & due dates, make the necessary communication both with clients and internal finance department,
• Prepare reports for sales, orders, invoices on regular basis,
• Perform other related duties as required or assigned,
• Follow communication procedures, guidelines & policies,

• University graduate,
• 3 to 4 years of experince,
• For male candidates military service has been completed,
• Good command of English,
• Strong recording, decision making and follow-up habits,
• Team player with good communication and interpersonal skills,
• Self-motivated, multi-tasked and organized,
• Outstanding utilization of Excel and SAP,
• Good command of MS knowledge,
• Analytical background for data recording, assessment and developing/revising strategies,
• Tendency for organization and implementation,