Disabled Customer Representative

QUALIFICATIONS AND JOB DESCRIPTION

ABOUT JENGAL

Jengal was founded in 2012, and since then, it continues to operate in the software field by growing its team and achieving great success. As Dopinger, we support our customers all over the world and grow our professional staff day by day with our ongoing projects in the field of SEO (Search Engine Optimization) and social media promotion services.

How would you like to join our growing, young, and dynamic team as a "Customer Representative" and be a partner in our success?

JOB DESCRIPTION

• To provide support to our customers on our e-commerce site according to their requests through the phone, WhatsApp, and live support chat,
• Following orders through our e-commerce management panel and leaving the customer satisfied,
• Eliminating problems in existing applications and supporting new developments,
• Contributing to development to cause ideas, create a better process and a better development environment,
• Creating culture by using new technologies to be used within the company,

THE ADVANTAGES OF JENGAL

• No waste of time in traffic by working from home,
• 1 day of paid leave so that you can party on your birthday,
• Paid menstrual leave,
• Paid leave on your child’s birthday and graduation day, 
• Paid leave for employees with disabilities on the International Day of Persons with Disabilities (December 3) and on the first day of Disability Week (May 10)
• Opportunity for continuous self-development with both individual and team training,
• Monthly Multisport card subscription,
• Opportunity to benefit from health services in institutions contracted with complementary health insurance, 
• Being a part of the Jengal team that supports innovative ideas, loves their job, and values teamwork,
• Salary rise based on inflation every 3 months for a certain period of time,
• Monthly financial support for energy payments until June 2023,
• 1-hour break opportunity that you can rest during your work shifts,

REQUIRED SKILLS

• Excellent command of written and spoken English and Turkish,
• Customer-oriented problem solver who can identify root causes and recommend corrective actions,
• A good team member with good communication skills for speaking with customers from all over the world, 
• High motivation to innovate,
• Open to learning and willing to improve,
• Proactive and having a solution-oriented perspective.

Work Shifts;

Morning:6 AM to 2 PM or 8 AM to 4 PM
Afternoon: 2 PM to 10 PM or 4 PM to 12 PM
Night: 7 PM to 3 AM or 10 PM to 6 AM