Front Desk Agent/Receptionist

JOB SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists and credit card authorization reports. Supply guests with directions and information. Answer, record and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

SKILLS

English Language Proficiency
Problem Solving
Decision-Making
Computer Skills
Team Work
Customer Service Orientation
Listening
Communication
Dependability
Integrity
Positive Demeanor
Adaptability/Flexibility
Stress Tolerance
Initiative
Multi-Tasking